Destroyed my website

  • anniea2001

    (@anniea2001)


    1 year, 4 months ago

    Hi,

    I am new to WordPress and coding. I recently took over a website – aberdeenclimateaction.org which has now completely crashed. To begin with, a message on the website appeared as follow ‘there has been a critical error on this website. Please check your site admin email inbox for instructions’. I am not the site admin, nor do I know who the site admin is for this organisation. I tried to sort this manually using this website https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-critical-error-in-wordpress/#fix-critical-error-without-email. I therefore used the instructions under the heading ‘Fixing Critical Error in WordPress Manually’. On getting to the file manager section where ‘plugin’ was to be renamed ‘plugins.deactivate’, my file manager was uninstalled and I was unable to make any further changes to website.

    The website is now a blank page and I can’t do anything with it.

    I have tried to use FileZilla to change this but it won’t allow me to connect this to website.

    Can anyone please help get the website back?

    Annie

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    1 year, 4 months ago

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter anniea2001

    (@anniea2001)

    1 year, 4 months ago

    Hi thanks for your help. When I try to connect the FTP to the website, it says ‘Critical error: Could not connect to server’. Do you know how I solve this?

    Moderator t-p

    (@t-p)

    1 year, 4 months ago

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

Viewing 3 replies - 1 through 3 (of 3 total)
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