Support » Themes and Templates » Theme install failed, destination folder already exists.

  • Unpacking the package…

    Installing the theme…

    Destination folder already exists. /home2/eyewebsi/public_html/wp-content/themes/webdesignmedia/

    Theme install failed.

    I purchased a theme through Templatesold, and I keep getting this response above? Does anybody know what the problem could be here?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Michelle Langston

    (@chellycat)

    Theme Wrangler at Automattic

    The “webdesignmedia” folder must already exist in your wp-content/themes folder. Can you login to your site via FTP? If so, delte the “webdesignmedia” folder and try reinstalling the theme. You might want to just download the theme to your computer and install it manually.

    Thanks I just located the “webdesignmedia” file through ftp and deleted the file. Should I try uploading the theme through Blue Host?

    Michelle Langston

    (@chellycat)

    Theme Wrangler at Automattic

    No, just FTP is fine.

    Yep, this worked. Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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