"destination already exists" message (6 posts)

  1. GFactor
    Posted 6 years ago #

    trying to load a plugin and I rec:

    Downloading install package from http://downloads.wordpress.org/plugin/cbnet-ping-optimizer.2.3.zip.

    Unpacking the package.

    Installing the plugin.

    Destination folder already exists. D:\Hosting\5451244\html\wordpress/wp-content/plugins/cbnet-ping-optimizer/

    Plugin Install Failed.

    Does that mean its there already??

    I got this for the Contact Form Plugin, but its not in my dashboard

  2. GFactor
    Posted 6 years ago #

    Hello, where is the support?

    This request is a day old.

  3. Chip Bennett
    Theme Review Admin
    Posted 6 years ago #

    I believe that error indicates that you already have a folder called \wordpress\wp-content\plugins\cbnet-ping-optimizer.

    You can either:

    1) Go to Manage Plugins in your Admin UI, and see if the cbnet Ping Optimizer plugin is already installed, or

    2) Delete the \wordpress\wp-content\plugins\cbnet-ping-optimizer folder, and attempt the install again.

    Hope this helps.

    p.s. if you are looking for plugin-specific support, please be sure to post your support question through the plugin page ( http://wordpress.org/extend/plugins/cbnet-ping-optimizer/ ), so that your question gets tagged with the plugin name; otherwise, I may not see your question.


  4. Malcolm Garth
    Posted 6 years ago #

    I have the same problem with a different plugin. When I try to install it I'm told that the destination folder already exists. /home2/ridgways/public_html/wp-content/plugins/mediaplayer/

    The plugin no longer shows in the plugins page so can't be deleted from there as is suggested by chipbennett...

    How do I find the directory listed and how do I delete it... This is one of two plugins I'm having the same problem with.

  5. James Huff
    Support Representative
    Posted 6 years ago #

    Access your server via FTP or SFTP, navigate to the /home2/ridgways/public_html/wp-content/plugins/ directory and delete the /mediaplayer/ directory.

  6. embu-dan
    Posted 6 years ago #

    I also have the same problem with two other plugins...

    There is no folder to delete via FTP and no plugin to deaktivate/delete via WP admin

    any ideas?

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