Support » Plugin: WooCommerce » Desktop/mobile shop view different

  • Resolved vixjarman


    Hi all

    Hoping someone can help…I just noticed this morning that when I look at my woocommerce shop on my mobile it is not showing all of my products and is still showing a test product that I have deleted. Everything looks fine on my desktop – 12 products listed so far and no test product showing.

    I tried clearing the cache on my mobile browser in case it was my phone, but no luck. I have also tried switching to desktop view on my mobile browser and it’s still wrong. So I’m sure it’s not my phone, and is in fact a problem with my website…I just have no idea where to look.

    Many thanks

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • System report –

    ### WordPress Environment ###
    Home URL:
    Site URL:
    WC Version: 3.4.1
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    Language: en_US
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    PHP Max Input Vars: 3000
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    GZip: ✔
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    ### Database ###
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    WC Database Prefix: wpbp_
    MaxMind GeoIP Database: ✔
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    ### Security ###
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    Hide errors from visitors: ✔
    ### Active Plugins (14) ###
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    ### Theme ###
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    Parent Theme Version: 2.2.7 – 2.3.2 is available
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    ### Templates ###
    Overrides: –

    Just doing some more checking. The only place my shop looks correct is on my desktop which is presumably because I am looking at it from clicking ‘preview’ on a product listing. My shop page is incorrect on my husbands desktop and mobile view which means it’s not just a mobile thing….anyone, please help??!

    Plugin Support Melinda


    Automattic Happiness Engineer

    HI there

    >The only place my shop looks correct is on my desktop which is presumably because I am looking at it from clicking ‘preview’ on a product listing.

    This could look different because you are logged into your site on your desktop, and therefore seeing more info than someone logged out would see (i.e. draft products, etc).

    If you log out of your site and view it on desktop, does it look the same as on mobile?

    If not, can you specifically point out which products are not displaying as expected.

    Hi Melinda
    Thanks so much for your reply! I finally narrowed it down last night to a rogue caching plugin which for some reason had got stuck on an old view. I’ve deactivated it and it’s now all working. I’ve not had chance to reactivate and see if the same problem occurs. Out of interest, is it worth using a caching plugin to speed up my site and can you recommend one? I was using ‘WP Cache’.
    Thanks v much

    Plugin Support Melinda


    Automattic Happiness Engineer

    We have some WooCommerce caching recommendations at


Viewing 6 replies - 1 through 6 (of 6 total)
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