Support » Plugin: WooCommerce » Desktop/mobile shop view different

  • Resolved vixjarman

    (@vixjarman)


    Hi all

    Hoping someone can help…I just noticed this morning that when I look at my woocommerce shop on my mobile it is not showing all of my products and is still showing a test product that I have deleted. Everything looks fine on my desktop – 12 products listed so far and no test product showing.

    I tried clearing the cache on my mobile browser in case it was my phone, but no luck. I have also tried switching to desktop view on my mobile browser and it’s still wrong. So I’m sure it’s not my phone, and is in fact a problem with my website…I just have no idea where to look.

    Many thanks

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • System report –

    
    ### WordPress Environment ###
    
    Home URL: https://victoriajarman.co.uk
    Site URL: https://victoriajarman.co.uk
    WC Version: 3.4.1
    Log Directory Writable: ✔
    WP Version: 4.9.6
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.0.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.59.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
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    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
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    WC Database Prefix: wpbp_
    MaxMind GeoIP Database: ✔
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    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (14) ###
    
    Akismet Anti-Spam: by Automattic – 4.0.7
    Boxzilla: by ibericode – 3.2.4
    Elementor: by Elementor.com – 2.0.14
    Featured Images in RSS w/ Size and Position: by 5 Star Plugins – 1.4.8
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    ### WC Pages ###
    
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    My account: #5252 - /my-account/
    Terms and conditions: #2136 - /tcs-customer-promise/
    
    ### Theme ###
    
    Name: Boutique
    Version: 2.0.12 – 2.0.14 is available
    Author URL: http://woocommerce.com
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    Parent Theme Name: Storefront
    Parent Theme Version: 2.2.7 – 2.3.2 is available
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    

    Just doing some more checking. The only place my shop looks correct is on my desktop which is presumably because I am looking at it from clicking ‘preview’ on a product listing. My shop page is incorrect on my husbands desktop and mobile view which means it’s not just a mobile thing….anyone, please help??!

    Plugin Support Melinda

    (@melindahelt)

    Automattic Happiness Engineer

    HI there

    >The only place my shop looks correct is on my desktop which is presumably because I am looking at it from clicking ‘preview’ on a product listing.

    This could look different because you are logged into your site on your desktop, and therefore seeing more info than someone logged out would see (i.e. draft products, etc).

    If you log out of your site and view it on desktop, does it look the same as on mobile?

    If not, can you specifically point out which products are not displaying as expected.

    Hi Melinda
    Thanks so much for your reply! I finally narrowed it down last night to a rogue caching plugin which for some reason had got stuck on an old view. I’ve deactivated it and it’s now all working. I’ve not had chance to reactivate and see if the same problem occurs. Out of interest, is it worth using a caching plugin to speed up my site and can you recommend one? I was using ‘WP Cache’.
    Thanks v much

    Plugin Support Melinda

    (@melindahelt)

    Automattic Happiness Engineer

    We have some WooCommerce caching recommendations at https://docs.woocommerce.com/document/configuring-caching-plugins/

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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