Title: Desktop/mobile rule functionality
Last modified: August 28, 2018

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# Desktop/mobile rule functionality

 *  [startupsjonny](https://wordpress.org/support/users/startupsjonny/)
 * (@startupsjonny)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/desktop-mobile-rule-functionality/)
 * Hi – I have a rule set up on a pop-up (version 1.9.3.2) for Dekstop is equal 
   to True but am still seeing this display on all devices. Are there other ways
   to achieve this (e.g. with a manual trigger using a media query?)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdesktop-mobile-rule-functionality%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 11 replies - 1 through 11 (of 11 total)

 *  Plugin Support [gonzalesc](https://wordpress.org/support/users/gonzalesc/)
 * (@gonzalesc)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/desktop-mobile-rule-functionality/#post-10633676)
 * Hi.
    What is the url where you have the popup?
 * Regards
 *  Thread Starter [startupsjonny](https://wordpress.org/support/users/startupsjonny/)
 * (@startupsjonny)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/desktop-mobile-rule-functionality/#post-10634825)
 * The url I need help with is [https://startups.co.uk](https://startups.co.uk) (
   homepage). Thank you.
 *  Plugin Support [gonzalesc](https://wordpress.org/support/users/gonzalesc/)
 * (@gonzalesc)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/desktop-mobile-rule-functionality/#post-10636620)
 * Hi.
    But in this url there isnt popup. I searched in all the home page.
 * Regards
 *  Thread Starter [startupsjonny](https://wordpress.org/support/users/startupsjonny/)
 * (@startupsjonny)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/desktop-mobile-rule-functionality/#post-10652156)
 * Hi – that’s strange; this is how it displays for when browsing on incognito on
   Chrome?
 * [https://images.startups.co.uk/wp-content/uploads/2018/09/03140543/PopupDisplay.png](https://images.startups.co.uk/wp-content/uploads/2018/09/03140543/PopupDisplay.png)
 *  Plugin Support [gonzalesc](https://wordpress.org/support/users/gonzalesc/)
 * (@gonzalesc)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/desktop-mobile-rule-functionality/#post-10652467)
 * Hi.
    Please, Can you sent us a screenshots about the your rules of popup ?
 * Thanks
 *  Thread Starter [startupsjonny](https://wordpress.org/support/users/startupsjonny/)
 * (@startupsjonny)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/desktop-mobile-rule-functionality/#post-10652476)
 * Hi – of course: [https://images.startups.co.uk/wp-content/uploads/2018/09/03154510/PopupRules.png](https://images.startups.co.uk/wp-content/uploads/2018/09/03154510/PopupRules.png)
 * Thanks for your help
 *  Plugin Support [gonzalesc](https://wordpress.org/support/users/gonzalesc/)
 * (@gonzalesc)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/desktop-mobile-rule-functionality/#post-10652495)
 * Hi.
 * In your rules you put that the ID is equal to 49008, but the popup ID is 121144
 * Regards
 *  Thread Starter [startupsjonny](https://wordpress.org/support/users/startupsjonny/)
 * (@startupsjonny)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/desktop-mobile-rule-functionality/#post-10652503)
 * Isn’t the rule for the post ID rather than the popup ID?
 *  Plugin Support [gonzalesc](https://wordpress.org/support/users/gonzalesc/)
 * (@gonzalesc)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/desktop-mobile-rule-functionality/#post-10652538)
 * Hi.
    Im sorry, is correct, the post ID isn’t the popup ID.
 * Do you have some cache plugin activated? if you have, you must enable ajax mode
   in plugin settings sections.
 * Other question, what is your PHP version?
 * Regards
    -  This reply was modified 7 years, 8 months ago by [gonzalesc](https://wordpress.org/support/users/gonzalesc/).
 *  Thread Starter [startupsjonny](https://wordpress.org/support/users/startupsjonny/)
 * (@startupsjonny)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/desktop-mobile-rule-functionality/#post-10654415)
 * Hi – thanks for confirming.
 * Cache plugins are used (W3 Total Cache I think, though I can confirm) and PHP
   7.1.
 * Ajax mode is enabled here: [https://images.startups.co.uk/wp-content/uploads/2018/09/04092027/PopupAjax.png](https://images.startups.co.uk/wp-content/uploads/2018/09/04092027/PopupAjax.png)
 *  Plugin Support [gonzalesc](https://wordpress.org/support/users/gonzalesc/)
 * (@gonzalesc)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/desktop-mobile-rule-functionality/#post-10656041)
 * Hi.
    I have tested the website (home) and it works only in desktop.
 * Regards

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Desktop/mobile rule functionality’ is closed to new replies.

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 * 11 replies
 * 2 participants
 * Last reply from: [gonzalesc](https://wordpress.org/support/users/gonzalesc/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/desktop-mobile-rule-functionality/#post-10656041)
 * Status: not resolved