Support » Plugin: WP-Live Chat by 3CX » Desk Top Alert

  • Resolved Rik0399

    (@rik0399)


    Hi,

    Does this have a ‘desktop alert’ so there is no need to keep a browser window open?

    Also, looking for a ticket message system 🙂

    Thank You

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi @rik0399,

    Thank you for getting in touch, we do appreciate your time.

    Unfortunately, WP Live Chat Support does not currently include a ticket message system, although, it does include offline messages which go to your email address if enabled.

    We do include browser notifications, however, these will not run with the browser closed, meaning you will need to have one tab open with the Live Chat dashboard open.

    I hope this helps?

    Hi,

    Thank you for relying,

    Looking for ticket system that works with chats so people can automatically post their question if the chat is offline.

    And a desktop alert without having to have a browser open.

    Hi @rik0399,

    My pleasure, happy to help where possible.

    @rik0399 I was browsing looking for this myself. Can’t help with notifications, but I’ve just configured OSTicket, and set the plugin to mail the offline message to the OSTicket email address, and it’s logged a ticket for them automatically.

    Hope this is of some use, I’ve found OSTicket brilliant even if it’s not integrated with WordPress it doesn’t really need to be for me.

    @teddybare

    Thanks for that, appreciated

    I’ll take a look 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
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