Plugin Support
Jasmine
(@hyenokian)
Dear @dloxton,
Thank you for your topic.
Please provide us with the following information so we can check your case:
- Are you currently experiencing this issue?
- What is your WordPress version?
- What is your PHP version?
- Please confirm that you are using the latest version of our plugin. If not, please install the latest version and check the case again.
- Provide a link to where the chart is set up.
Looking forward to hearing from you.
Thank you.
Plugin Support
Jasmine
(@hyenokian)
Dear @dloxton,
Thank you for your response and the info.
The latest version of the plugin is 20.0.9, so you’re currently using an older version (20.0.8).
So, please update to the latest version and check the case again.
Here is the Update Guide:
https://ays-pro.com/how-to-update-upgrade-ays-pro-plugins
You can make a DB backup before installing the zip file for your safety (you can use Updraft Plus).
As you are using the Pro version of the plugin, please contact us via this form for premium support. Our customer care specialists will always be happy to help you.
Commercial products are not supported in these forums.
Looking forward to hearing from you.
Thank you.
Hi @hyenokian
That has been updated and is now on production, but pagespeedinsights is still showing up that the library export/FileSaver.js?ver=20.0.9.100:262:6 has a deprecated API
This is a thirdparty library to your plugin, so you may not be able to fix it unless the original dev has done so.
From the file header:
/*! FileSaver.js * A saveAs() FileSaver implementation. * 2014-01-24 * * By Eli Grey, http://eligrey.com * License: X11/MIT * See LICENSE.md */
Plugin Support
Jasmine
(@hyenokian)
Dear @dloxton,
Thank you for the additional information.
We’ll make sure to pass it on to our development team.
Please contact us via this form for premium support. Our customer care specialists are always ready to help you.
Commercial products are not supported in these forums.
In the meantime, if you have any more questions, feel free to create a new topic.
Thank you.
Plugin Support
Jasmine
(@hyenokian)
For other readers, we are closing the ticket as the customer contacted us via email and we have solved the issue.
Thank you.