Support » Plugin: New User Approve » Denying a user sends it to Pending list, instead of Denied list

  • Resolved mmesarina

    (@mmesarina)


    Hi,
    It seems that the New User Plugin doesn’t work properly with the latest version of WordPress. Two main issues:

    *After we “Deny” a user , that user get sent to the “Pending” users list
    *After we “Approve” a user, that user gets also sent to the “Pending” users list.

    Has someone run into these bugs too?

    thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • By “pending” users list, are you referring to the page in the admin located at /wp-admin/users.php?page=new-user-approve-admin? If you are, that page will be going away in the next major update. There are lots of problems with this page when there are lots of users.

    Please use the default users page located at /wp-admin/users.php. It is a way better solution to manage users.

    Hi Josh, thanks for answering.
    Yes that page /wp-admin/users.php?page=new-user-approve-admin? doesn’t show an “approve” or “deny” option even.
    I supposed you didn’t create that page?

    But the main problem is really the fact that When I go to “Approve New Users” menu item (which I assume is part of your plugin) under the “Users” menu on the admin dashboard, and I click on either “approve” or “deny”, in BOTH instances the result is that the users appeared as “pending”.
    And that is why they show up in that page /wp-admin/users.php?page=new-user-approve-admin?

    So the question is WHY is this happening?
    If I approve or deny a user, they should NOT be assigned a “pending” status.

    Have you checked this?

    I think that as a work around, based on what you just told me, I could do the following:

    1. Check which users were assigned pending status (event if they should not have had) by lookin g at the list in the bad page: /wp-admin/users.php?page=new-user-approve-admin?

    2. If I want to approve the users then I click approve on the bad page:
    /wp-admin/users.php?page=new-user-approve-admin?

    3. If I want to deny, then I have to go to the “Users” page, and search for the user that I want to deny , and then click on the “deny” options that appears there.

    Your features used to work well and all of a sudden now it sends everyone to the “pending” bad page. If you can, please debug it.
    I would pay for a commercial version if all these things would actually work.

    thanks

    -Malena

    The ‘Approve New Users’ menu item (part of the plugin) will be going away in the next major release. Use the main users page for updating the status of the users. There are filters (at the top) on that page where you can see users by their status. For example, you can view all pending users and just update them from that page.

    Hi Josh, your feature is really broken.
    If you are saying that the ‘Approve New Users’ menu item is going away, and I should use the ‘main users page’, than

    1. How am I supposed to know which are the new users that just signed up. The only way I can know is if they are int he “Approve New Users” item menu.

    2. And second, these new subscribed users DO NOT SHOW UP in the ‘main users’ tab! They show up only in the ‘Approve New Users’ item menu.

    So I don’t understand what you mean to use the ‘main Users’ page. How can i use that page if the new people signing up are note listed there????

    I am grateful that you built this plugin, because it has served me well until now, but unfortunately it is really broken.

    -Malena

    > How am I supposed to know which are the new users that just signed up. The only way I can know is if they are int he “Approve New Users” item menu.

    Go to the main users page in the admin of your site. At the top there is a filter to only show users by their status. In the dropdown you can select either ‘pending’, ‘approved’, or ‘denied’. Doing so will only show users that have that status.

    There is even a red bubble with the number of pending users that show next to the user menu option in the admin so that you can easily see if any users need to be approved or denied.

    > these new subscribed users DO NOT SHOW UP in the ‘main users’ tab! They show up only in the ‘Approve New Users’ item menu.

    All users, no matter their status, will show on the main users tab.

    Hi Josh,
    I tried what you said. I filtered for “pending” users in the main users tab, and no pending users is shown, even though as you can see in the link below, there is ONE pending user as stated in the parenthesis next to the “Pending” tab(Circled in red). Please, go to this public link to see a snapshot link

    And I don’t see the bubble with the number of pending users that you mentioned either.
    Did you release a new version? Because there is no version update that I am aware of.

    thanks
    -Malena

Viewing 6 replies - 1 through 6 (of 6 total)
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