Support » Plugin: POST SMTP Mailer - Email log, Delivery Failure Notifications, Chrome and Slack Support » DENIED BY RULES

DENIED BY RULES

  • Resolved Masidus

    (@masidus)


    2 months ago

    Hello,

    We are having issues with the new order emails from WooCommerce and are getting this error message below –

    Invalid “To” e-mail address “DENIED BY RULES – example@domain.co.uk”

    This happened after the most recent update.

    The email address is not entirely blocked as other plugins are able to send emails to that address – it seems to be only the new order emails from WooCommerce.

    Any help would be greatly appreciated, many thanks for your time.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Muhammad Haseeb

    (@haseeb0001)

    2 months ago

    Hi @masidus

    I hope you are doing well.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support.”

    Thanks

    Thread Starter Masidus

    (@masidus)

    2 months ago

    Hello,

    Thank you for your response – we have tried uploading the System Report to your site at https://postmansmtp.com/contact/ as we’d rather not disclose system info for security reasons, however the form doesn’t submit and gives a 403 error in the console.

    We’ve tried this on various devices and connections with no success – if you could fix the form we will upload the relevant info as soon as it’s done.

    Many thanks for your time and help!

    Plugin Support Muhammad Haseeb

    (@haseeb0001)

    2 months ago

    Ok, in our website’s Get in touch menu, there is a support ticket option; you can create the ticket, so our technical team will check and respond to you soon.

    Thanks

    Thread Starter Masidus

    (@masidus)

    2 months ago

    Hi @haseeb0001,

    Have just posted the info in a support ticket with reference – POST-200

    Many thanks for your time!

    Plugin Support Muhammad Haseeb

    (@haseeb0001)

    2 months ago

    @masidus Thanks our team will look into it soon.

    Plugin Support Muhammad Haseeb

    (@haseeb0001)

    4 days, 19 hours ago

    Just for information, this issue was caused by Order Splitter plugin as reported by @masidus

    Thanks and regards,
    Support Team – WPExperts

Viewing 6 replies - 1 through 6 (of 6 total)
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