Support » Theme: Knight » Demo import not working

  • Resolved pipetko

    (@pipetko)


    Hello, Demo import is not workig. It always gives me 500 ERROR.
    I tried to find demos to import in your site, but no additional info anywhere…

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  • Theme Author themeinwp

    (@themeinwp)

    Hi @pipetko,

    So you wanted to import the theme demo data, but after about 30 seconds you get the 500 (internal server) error?

    What to do now?

    First check, if anything at all was imported. Click through the Post, Pages, Media and other Custom Post Types in the wp-admin dashboard.

    If something has imported, then just go back to Appearance -> Import demo data and import the same demo data again.

    You can repeat the same import a few times (give it 7 tries max), but refresh the page between each try. The demo import should finish with a success message on one of those 7 tries.

    Once it does, you are done with importing.

    This method should resolve issues for 90% of our theme users, so please try this first.

    Why is this 500 error even happening?

    The server, where you are hosting your WordPress site has some sort of issue, when importing the content and break the import. There are many reasons, why the server can’t process the import…

    If the above method does not work to resolve this issue, then you can create a support ticket at https://www.themeinwp.com/support/ and our staff will guide you through the process of importing demo data.

    Thanks,

    pipetko

    (@pipetko)

    Hahah 😀 I cnow most of eople are creating osts if they didnt try at all anything.. In my case I DID, nothing happens, does not show me the ready imports to choose what ready template to import…. Basically nothing… My site was running ok, because right away I changed the theme and installed other one and imported trough the same import, all the demo content from the hosen template… P.P. The other theme seems to be yours too..

Viewing 2 replies - 1 through 2 (of 2 total)
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