• Resolved ricardocosta

    (@madebyuh)


    I started getting this error more frequently now. I have two Delivery countries on WordPress – Portugal and Spain – and every once in a while, all details for delivery in Portugal disappear from the Merchant Center, making all my products disappear.

    My solution has been creating a custom delivery inside the Merchant Center but after a day or two it says again “Handled by WooCommerce”.

    The problem is only happening in Portugal. Spain has never had this problem.

    Screenshot of Merchant Center: https://snipboard.io/XjnDLS.jpg

    Screenshot of Delivery details in WooCommerce: https://snipboard.io/Mo9fgH.jpg

    Please find the system status report here:

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    • This topic was modified 6 months, 1 week ago by ricardocosta.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @madebyuh,

    Thank you for reaching out and sharing details on the issue you are facing!

    I understand you’re experiencing issues with your delivery settings for Portugal syncing on your WooCommerce store.

    I checked your status report and could not notice any issue that could warrant your delivery details not to sync correctly.

    To troubleshoot the issue further, may I suggest that you try switching to a default theme like StoreFront, then check if the details would sync correctly. You can find more details on doing a conflict test from our guide here: https://woo.com/document/how-to-test-for-conflicts/

    If the issue persists, please don’t hesitate to reach out.

    Thread Starter ricardocosta

    (@madebyuh)

    Hi ckadenge,

    I don’t think the issue could be theme related since the theme is not involved.

    The sync between Woo and Merchant Center looks like it’s the problem, since that with one country there’s 0 problems and with another there’s problems every once in a while.

    Plugin Support Shameem (woo-hc)

    (@shameemreza)

    Hey @madebyuh,

    It sounds like you’ve configured the plugin to automatically sync your store’s shipping rates, and at the same time manually defined your shipping rates in Google Merchant Center. If that’s the case, the plugin will override the rates in GMC.

    Here’s what I recommended:

    • Go to Marketing > Google Listings & Ads, under Programs, click “Edit”
    • In the Shipping rates section, ensure it’s set to “My shipping settings are complex” That’ll ensure manually defined rates in GMC are used and prevent the extension from syncing your store’s rate.

    Here is a video of how to navigate to the shipping settings: https://d.pr/v/BIaCuM

    I hope this clarifies your concern. If you have any other questions, feel free to ask.

    Thread Starter ricardocosta

    (@madebyuh)

    Hello Shameem,

    Thank you for your help. I’ve configured them manually this morning after the problem appeared yesterday. For me, it would be better to leave all that to GMC to sync. I’ll try to delete information from GMC and try to reset Shipping rates section on Google Listings & Ads.

    I’ll reply with the result from this test.

    Best regards.

    Thread Starter ricardocosta

    (@madebyuh)

    Hi again,

    I tried to delete all delivery info from GMC and then sync it again but only 1 region was imported… Something must be wrong with the syncing for multiple delivery countries.

    Can you please help?

    Best regards.

    Plugin Support Shameem (woo-hc)

    (@shameemreza)

    Hi @madebyuh,

    I have two Delivery countries on WordPress – Portugal and Spain – and every once in a while, all details for delivery in Portugal disappear from the Merchant Center, making all my products disappear.

    Let’s circle back to your initial question to get a clearer picture of the situation. Did you set up this delivery area in the shipping zone? Do Portugal and Spain each have their own separate shipping zones? Can you share a screenshot showing all your shipping zones? Because the shipping settings in the plugin are based on the shipping zones you have configured in WooCommerce.

    Also, are these two countries added to your target country: Google merchant > Product > Feeds > Content API >Target countries?

    Additionally, could you share a copy of your site’s System Status Report with us? You’ll find it at the top of the page under WooCommerce > Status > Select Get System Report and Download for Support. This will download a TXT file containing the SSR’s contents to share with us.

    You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here. This will help us investigate further and provide you with a more accurate solution.

    Let us know how that goes. Looking forward to helping you.

    Thread Starter ricardocosta

    (@madebyuh)

    Hi Shameen,

    Thank you for the next steps, here’s the replies to your questions:

    First point: When I opened this support ticket I shared this screenshot of the Woo Shipping Settings: (https://snipboard.io/Mo9fgH.jpg). This is all I’ve defined in WooCommerce. After that GMC gets the data from Woo, I believe.

    Second point: I have checked the Google merchant > Product > Feeds > Content API >Target countries and this is what is set: (https://snipboard.io/bLgHu8.jpg).

    Third point: Here’s the System Status: https://prod.pastebin.prod.webservices.mozgcp.net/6zvfyYpN

    Best regards,
    RC

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @madebyuh,

    Thank you again for reaching out.

    So that we can be able to understand your shipping settings properly. Could you please share if you are using advanced cost or shipping classes, what’s the free shipping requirement in your settings?

    Also, what’s the selected shipping rate in Google Listings & Ads?

    It is also important to note that:

    • Only flat rates and free shipping can be synced via Google Listing & Ads.
    • Advanced costs aren’t supported.

    Looking forward to your reply!

    Thread Starter ricardocosta

    (@madebyuh)

    Hello,

    I don’t use shipping classes: (https://snipboard.io/8hvlb3.jpg)

    The Portugal shipping section – where there’s the problem – has this simple settings and native to Woo: (https://snipboard.io/tY8zpc.jpg)

    I don’t understand the next question, what info do you need and where can I find it, please?

    We only use flat rates and free shipping and we don’t use advanced costs.

    Hope this can help a little bit more.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello @madebyuh,

    Thanks again for getting back to us.

    Could you please share a short video recording showing your settings, like in the video attached below: https://d.pr/v/BIaCuM

    Thread Starter ricardocosta

    (@madebyuh)

    Hello,

    Of course, here’s the recording: (https://streamable.com/6lq1rb)

    Best regards.

    Plugin Support anastas10s (woo-hc)

    (@anastas10s)

    Hi there @madebyuh 👋

    Thank you for reaching back, with further details on this.

    A couple o things to note, from the System Status, shared with the first message in this thread:

    • Site Kit by Google: version: 1.115.0, author: Google is also installed
    • The following snippet: snippet-12: name: Hide shipping rates when free shipping is available, but keep "Local pickup", scope: global, modified: 2023-12-17 19:53:48, tags: [WooCommerce]

    As a next step, could you go ahead with temporarily deactivating them both, and see if the issue persists, or otherwise, please?

    I trust that points you in the right direction, but if you have more questions, let us know.

    We’re happy to help.

    Thread Starter ricardocosta

    (@madebyuh)

    Hi Pepe,

    Both your points were done. You can check the new system status here: https://prod.pastebin.prod.webservices.mozgcp.net/Qg6QOCQB

    Best regards.

    Saif

    (@babylon1999)

    Hello @madebyuh,

    Please allow some time to pass for your shipping settings to synchronize.

    If you’re still seeing the same behaviour, please open a new ticket via WooCommerce.com > My Profile > Support.

    Make sure to include a link to this thread to provide context on the steps already taken.

    Cheers!

    Thread Starter ricardocosta

    (@madebyuh)

    Hello,

    I’ll wait until tomorrow morning and then create a new ticket.

    Best regards.

Viewing 15 replies - 1 through 15 (of 15 total)
  • The topic ‘Delivery Info not Syncing with Merchant Center’ is closed to new replies.