Viewing 6 replies - 1 through 6 (of 6 total)
  • Luminus Alabi a11n

    (@luminus)

    Automattic Happiness Engineer

    Hi @pxmalye,

    You can delete the test customer data by going into the wp_wc_customer_lookup table in your database using a tool like PHPMyAdmin.

    Once you’ve done that, go into WooCommerce → Status → Tools and clear the transients on your site by clicking the 2 Clear transients buttons as shown below:

    Full Size: https://d.pr/i/dlXNAT

    Thread Starter pxmalye

    (@pxmalye)

    Hi,

    Where can I find the “wp_wc_customer_lookup” in PHPMyAdmin? Where is it located? Do I need to search in PHPMyAdmin? Sorry I don’t know how to use it.

    Luminus Alabi a11n

    (@luminus)

    Automattic Happiness Engineer

    Hi @pxmalye,

    It’s a table on your database. If you don’t know how to locate tables within PHPMyAdmin, you’re probably better off having someone else handle database related tasks on your behalf as you can seriously damage the site if you don’t know what you’re doing around databases.

    Thread Starter pxmalye

    (@pxmalye)

    I followed your steps, but they are still appear in the status after I cleared the transients.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @pxmalye,

    Just to check, before clearing the transients, had you deleted the customer’s data directly from the wp_wc_customer_lookup table?

    It’s best to do these actions sequentially – first, delete the customer’s data then clear the transients.

    As @luminus recommended, you’re best placed getting assistance from a developer or your host if you’re not comfortable with this.
    If you’re doing it on your own, exercise caution and keep a backup of your site (UpdraftPlus can help with backups).

    Here’s a plugin that can help you access PHPMyAdmin where you’ll find the wp_wc_customer_lookup table – https://wordpress.org/plugins/wp-phpmyadmin-extension/.

    Thanks.

    Thread Starter pxmalye

    (@pxmalye)

    Hi,

    Just solved the problem. Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
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