Hi @vagdesign
We’re truly sorry to hear about your experience, and we understand your frustration. This is not the intended behavior of our plugin, and we take such concerns very seriously.
In our “Detect Unused Images” feature, unused images are listed after clicking “View Unused Images.” You can choose images to delete individually or in bulk. Before deleting, a pop-up warning always appears, stating: “Are you sure you want to delete these? The data and their associated files will be completely erased. This action can’t be undone!”
This is not the expected behavior, as our plugin should not delete used images from the Media Library. To help us investigate further, could you please provide some additional information?
- How many images were deleted from your Media Library? Were they all used and unused images?
- Are you using any ThumbPress related plugins on your site?
These details will assist us in identifying the root cause of the issue and taking the necessary steps to resolve it.
To ensure we can fully address your concern, please share this information here or submit a support ticket via this link. We’re happy to help in any way we can.
Thanks for your cooperation.
Best regards,
Nayeem
Thread Starter
VAG
(@vagdesign)
The images are more than 2000! The eshop is selling vinyl discs and no, there is no other similar plugin.
https://www.trustpilot.com/review/pluggable.io please review this company in trustpilot too. I got a similar case and I get no communication from them and no refund as well.