Support » Plugin: UniConsent CMP for IAB TCF GDPR GPP » deleted plugin still showing up on site

  • Resolved ourredonkulouslife

    (@ourredonkulouslife)


    I removed your plugin because it wasn’t what I was looking for. I deactivated and deleted your plugin, but your cookie icon is still showing up at the bottom left-hand corner of my site and for new users popping up on mobile blocking them from seeing my site and not loading to dismiss. I have cleared my cache on WordPress, on Cloudflare anything I could think of and still, I cannot get your plugin to be removed from my site.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Transfon

    (@uniconsent)

    Hello, we can’t see UniConsent on your site at the moment. Could you please check again?

    Thread Starter ourredonkulouslife

    (@ourredonkulouslife)

    Do you see the little black cookie at the bottom left hand of the screen? Is that not uniconsent? Because I still see it there.

    Plugin Author Transfon

    (@uniconsent)

    Hello, the UniConsent icon is in green colour, the one on your site is not from UniConsent.

    Thread Starter ourredonkulouslife

    (@ourredonkulouslife)

    That is weird since your plugin is the only one I installed and uninstalled. I guess I am on the hunt for something else then.

    Plugin Author Transfon

    (@uniconsent)

    Please let us know if we can help more, but the black icon is not UniConsent. You can see the UniConsent icon is green from the plug-in page or on page https://www.uniconsent.com . You can also hide the green icon with UniConsent. We are closing this thread now.

Viewing 5 replies - 1 through 5 (of 5 total)
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