Support » Plugin: eCommerce Product Catalog Plugin for WordPress » Deleted categories still exist in the menu and are counted

  • Resolved xseon

    (@xseon)


    I deleted some categories but they continue to exist in my sidebar category menu.
    Besides, in the category admin page I can see in the list there are only the non-deleted categories but the counter below the table shows a much higher number: while I have left only 7 categories, it shows 30 items.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author ndre

    (@ndre)

    Hi @xseon,

    Can you please provide a URL where we can see the sidebar category menu? Which elements shouldn’t be there?

    Thread Starter xseon

    (@xseon)

    You can see it here: https://megatron.bg/msite/bobcat/%D0%9F%D1%80%D0%BE%D0%B4%D1%83%D0%BA%D1%82%D0%B8/

    The first 7 categories are those I left undeleted and the others are the deleted ones that still appear in the sidebar.

    Plugin Author ndre

    (@ndre)

    Hi @xseon,

    Thank you for the information.

    Are you sure that this is not a cache output? Do you have any caching plugins? Did you try to clear the cache?

    Also, the additional category URLs have an error. They all have an extra slash. I suspect they all come from some custom code or third-party plugin. Can you please provide a screenshot of the plugins screen? Did you try to disable other plugins?

    Please note that the category pages exist when you click them. Are you sure that they are removed? Can you provide a screenshot of the categories page in admin?

    Thread Starter xseon

    (@xseon)

    I imported the products from posts and they came with their categories. Then I deleted the categories. However the products remained in the deleted categories. I suppose I need to delete the products as well.

    Plugin Author ndre

    (@ndre)

    Hi @xseon,

    Yes, when you remove categories, the products are not deleted — only the categories.

Viewing 5 replies - 1 through 5 (of 5 total)
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