Support » Plugin: BigBlueButton » Delete rooms

  • Resolved kydp9bblu

    (@kydp9bblu)


    Help!!! After reinstalling the plugin, all rooms were deleted!!! How do I return rooms and record links?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor yfngdu

    (@yfngdu)

    Hi @kydp9bblu,

    By reinstalling the plugin, does that mean you deleted the plugin and installed it again? Deleting the plugin deletes all data associated with the plugin, including rooms. For big changes to your website, it is recommended to backup your database prior to the change in case an issue arises after.

    If this is not the case, please describe the steps you took.

    Thread Starter kydp9bblu

    (@kydp9bblu)

    Hello! I removed the plugin and installed it. How do I make old records published? What information does the plugin need?

    Plugin Contributor yfngdu

    (@yfngdu)

    Hi @kydp9bblu,

    When the plugin is deleted, all data generated by the plugin, including rooms are removed from your database. The only way to recover deleted rooms is to use a backup of the database made before deleting the plugin and to recover the rooms from that backup.

    Do you have a recent backup of the database that was made before the BigBlueButton plugin was deleted?

    Thread Starter kydp9bblu

    (@kydp9bblu)

    Hello, there is no backup.
    I made new rooms
    Old records are available at the link. Automatically they will not be published anymore? Only manually?

    Plugin Contributor yfngdu

    (@yfngdu)

    I’m sorry to hear that. If a similar issue arises in the future, I recommend disabling the plugin instead of deleting it.

    Recordings are published automatically, but they are no longer available in the administrator dashboard. To view recordings, please go to the room’s link. They should be visible underneath the join room form. Recordings can also be embedded into other pages using the format [bigbluebutton type=“recording” token=“token1,token2”].

Viewing 5 replies - 1 through 5 (of 5 total)
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