Title: Delete Invoices
Last modified: July 1, 2020

---

# Delete Invoices

 *  Resolved [jellyit](https://wordpress.org/support/users/jellyit/)
 * (@jellyit)
 * [6 years ago](https://wordpress.org/support/topic/delete-invoices/)
 * Hey Guys,
 * When we cancel an order it does not cancel the Invoice.
 * We need this functionality because at times people pay using the “Direct Bank
   Transfer” option which puts the order on hold. Then afterward they do not pay.
   So we end up cancelling that order.
 * The problem is that when we send a list of invoices to our revenue service. We
   will have invoices in there that were for cancelled orders. We need the invoices
   to be deleted if orders are cancelled.
 * How does your software handle this kind of situation?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Ewout](https://wordpress.org/support/users/pomegranate/)
 * (@pomegranate)
 * [6 years ago](https://wordpress.org/support/topic/delete-invoices/#post-13059094)
 * In accounting, if you have created an invoice, you should not simply delete it–
   in many countries this is even illegal because it may support fraud. For this
   reason, we recommend that you do not send (/create) the invoice until the order
   has been paid for (in WooCommerce this is the “Processing” status). To be 100%
   sure no invoices get created too soon, you can limit the attachment to the “Completed”
   order email and also include any statuses like On Hold/Pending Payment/Failed/
   Cancelled in the “Disable for:” setting. This will prevent the situation you 
   described from happening in the first place.
 * If you do need to send out the invoice for the “On Hold” back transfer payment,
   you have 2 options, which we provide with our [Professional extension](https://wpovernight.com/downloads/woocommerce-pdf-invoices-packing-slips-professional/):
    - Instead of the final invoice, you can sen the “Proforma Invoice” which is 
      often used to send the client a semi-official document with all the required
      information for payment but doesn’t have any legal limitations
    - You can also send the final invoice and when you decide to cancel the order,
      you refund it entirely and you then [create a Credit Note](https://docs.wpovernight.com/woocommerce-pdf-invoices-packing-slips/creating-a-refund-credit-note/)
      for this refund. Combined with the original invoice you then have a 0 balance
      without the need to delete any invoices.
 * Hope that helps!
 *  Thread Starter [jellyit](https://wordpress.org/support/users/jellyit/)
 * (@jellyit)
 * [6 years ago](https://wordpress.org/support/topic/delete-invoices/#post-13076761)
 * Thanks Ewout,
 * This answers my questions perfectly. I will action all of this.
 * Many Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Delete Invoices’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-pdf-invoices-packing-slips/assets/icon-256x256.
   png?rev=2189942)
 * [PDF Invoices & Packing Slips for WooCommerce](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [jellyit](https://wordpress.org/support/users/jellyit/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/delete-invoices/#post-13076761)
 * Status: resolved