Title: Delay in notification
Last modified: September 12, 2020

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# Delay in notification

 *  [nzolive](https://wordpress.org/support/users/nzolive/)
 * (@nzolive)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/delay-in-notification/)
 * Good Day, I have added the messenger chat plugin on my website. Everything works
   fine except that there is a long delay between when the customer sent the message
   and when I receive it. I don’t get notified right away and that results in losing
   a lot of customers on the first contact. By the time I get the message the customer
   is already gone. Is there something we can do so I get notified right away? Thank
   you for your assistance.
 * P.S: I have been using another plugin before and their window was not that intrusive
   and was easy to close for customers that didn’t want to chat. Is there also something
   we can do about it?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/delay-in-notification/#post-13403930)
 * Hi [@nzolive](https://wordpress.org/support/users/nzolive/),
 * Thanks for the feedback. Could you elaborate on the notification delay so we 
   can look into it?
    – What is your website URL where you are using the plugin?–
   Does the delay happen for regular logged in users or guest user or both? – Where
   do you usually receive the notification that has delay? FB app? Messenger App?
   FB website?
 * On “easy to close”, we recently changed the minimize button to make it more visible
   for users to minimize, is there a specific part of the UI that you think is confusing?
   If you can provide us with a screenshot on the confusing part, that will be great.
 * Regards
    Facebook Team
 *  Thread Starter [nzolive](https://wordpress.org/support/users/nzolive/)
 * (@nzolive)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/delay-in-notification/#post-13404037)
 * Good Day,
    – [http://www.nzolivier.com](http://www.nzolivier.com) – The delay
   happens for regular users. They are the ones that sent messages so far – I receive
   the notification on my Facebook app. Fb messenger doesn’t pop up on my page like
   on personal account.
 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/delay-in-notification/#post-13404110)
 * Hi [@nzolive](https://wordpress.org/support/users/nzolive/),
 * Thanks for the details. Let us look into this issue. Do you happen to recall 
   when this started happening?
 * Regards
    Facebook Team
 *  Thread Starter [nzolive](https://wordpress.org/support/users/nzolive/)
 * (@nzolive)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/delay-in-notification/#post-13404130)
 * Hi,
    Since I installed the plugin like few weeks ago. Before I was using a different
   plugin.
 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/delay-in-notification/#post-13420611)
 * Hi [@nzolive](https://wordpress.org/support/users/nzolive/),
 * Thanks for the details. Let us look into this issue.
 * Regards
    Facebook Team

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Delay in notification’ is closed to new replies.

 * ![](https://ps.w.org/facebook-messenger-customer-chat/assets/icon-256x256.png?
   rev=2398892)
 * [Facebook Chat Plugin - Live Chat Plugin for WordPress](https://wordpress.org/plugins/facebook-messenger-customer-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/facebook-messenger-customer-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Facebook](https://wordpress.org/support/users/facebook/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/delay-in-notification/#post-13420611)
 * Status: not resolved