Support » Plugin: Wordfence Security - Firewall & Malware Scan » Default setting: whitelisted services

  • Resolved WebDeb

    (@sillymoney)


    What is the default setting for “whitelisted services” setting. It’s not in the documentation. My clients are in USA.

    Extra credit – If the following are enabled by default, why? What is important to understand about these three.
    Uptime Robot
    StatusCake
    Seznam Search Engine

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WFAdam

    (@wfadam)

    Hello @sillymoney and thanks for reaching out to us!

    To avoid unintentional blocking of some external services such as Facebook, Wordfence whitelists these services. For example, if you have strict rate limiting rules, Facebook’s crawler might get blocked or throttled if it requests pages too quickly. This could happen when someone shares links to several pages on your site at once.

    The services are whitelisted by default. You can disable whitelisting of any specific service by disabling its corresponding checkbox in the option “Whitelisted services”. When a service’s checkbox is disabled, it will be treated the same way as any other visitor.

    If you try to manually block an IP that belongs to a whitelisted service, you will see a message saying “This IP address is in a range of addresses that Wordfence does not block. The IP range may be internal or belong to a service that is always allowed. Whitelisting of external services can be disabled.” If you are certain that you want to block an IP belonging to a whitelisted service, you must first disable whitelisting of this service as described above.

    These are just common services that we have seen in the past be requested to be permanently added to our whitelist. We make this easy for you by adding them to the Options for you to select.

    Let me know if this helps!

    Thanks!

    Thread Starter WebDeb

    (@sillymoney)

    I understand “how it works”. I’m trying to understand why the specific services are whitelisted by default whereas something more common like ManageWP default is off.

    Uptime Robot
    StatusCake
    Seznam Search Engine – a Check Republic search engine?

    I guess it is what it is… thanks anyway

    Plugin Support WFAdam

    (@wfadam)

    Those were just some suggestions when we first released that feature. We might be adding more in the future as well, to make it easier to whitelist known popular services.

    Let us know if you have any other questions!

    Thanks again!

Viewing 3 replies - 1 through 3 (of 3 total)
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