Default Forgot Password feature not working. Didn’t get reset password email.

  • Resolved Bhavin Patel

    (@bhavinp311)


    1 year, 1 month ago

    Hello there,

    Today I found a new issue due to this notification plugin. The problem is WordPress’s default functionality Lost/Forgot Password not working due to this plugin. On my site, I found lost password default functionality is not working so I started to debug it. After spending a couple of hours I started deactivating all plugins one by one to debug it more and when I deactivated this plugin and clicked on lost password entered my email address and I got an email for resetting the password which I didn’t get before deactivating this plugin.

    Can anyone help me to solve this issue and can you try on your end?

    For the author of this plugin, how can I solve this issue and run the lost password feature? Can you please check this issue on your end?

    I get all the other emails except this. This is a critical issue.

    Suggestions and help would be appreciated.

    Thanks!

    • This topic was modified 1 year, 1 month ago by Bhavin Patel.
    • This topic was modified 1 year, 1 month ago by Bhavin Patel.
    • This topic was modified 1 year, 1 month ago by Bhavin Patel.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Jack – BNFW

    (@voltronik)

    1 year, 1 month ago

    Hi @bhavinp311,
    Thanks for your message.

    I’ve found that sometimes, when you override one of the default WordPress notifications, it requires an email log or SMTP to be set-up in order to see what’s going on. Sometimes, if the From Email address is changed, for example, and is no longer sending from the default wordpress@ email address, it starts getting rejected by email servers.
    Please can you follow the steps outlined in this support article to see if they help?
    https://betternotificationsforwp.com/guides/how-to-improve-email-delivery-wordpress/

    Thread Starter Bhavin Patel

    (@bhavinp311)

    1 year, 1 month ago

    Hi there,
    Thank you for your reply!
    I refer to the article you mentioned. I have installed an SMTP plugin on my site. Even mail is not in SPAM.
    Only Forgot Password email I don’t receive but if I uninstall this plugin I receive it. I cannot uninstall this plugin.
    Please help me what can I do?

    Thanks!

    Plugin Author Jack – BNFW

    (@voltronik)

    1 year, 1 month ago

    Hi @bhavinp311,
    Are you using the ‘User Lost Password – For User’ notification or ‘User Lost Password – For Admin’ notification in BNFW?

    Thread Starter Bhavin Patel

    (@bhavinp311)

    1 year, 1 month ago

    Hi there,

    Sorry, for the late reply.

    Yes, I am using ‘User Lost Password – For Admin’. Please refer to the screenshot: https://www.screenpresso.com/cloud/9S3Ki8NBc9q8/

    When I Send me a Test Email, it works. However, I didn’t get an email when I tried Lost Password from the login screen.

    I’m sure other people must have faced the same problem too.

    Please help me soon as this is a critical issue.

    Thanks!

    • This reply was modified 1 year, 1 month ago by Bhavin Patel.
    • This reply was modified 1 year, 1 month ago by Bhavin Patel.
    • This reply was modified 1 year, 1 month ago by Bhavin Patel.
    • This reply was modified 1 year, 1 month ago by Bhavin Patel.
    • This reply was modified 1 year, 1 month ago by Bhavin Patel.
    • This reply was modified 1 year, 1 month ago by Bhavin Patel.
    Plugin Author Jack – BNFW

    (@voltronik)

    1 year, 1 month ago

    Hi @bhavinp311,
    Thanks for the screenshot.

    Does it work if you don’t override the From Name and From Email address?

    Thread Starter Bhavin Patel

    (@bhavinp311)

    1 year, 1 month ago

    Hi there,

    Sorry, I didn’t get an email after removing the From Name and From Email address.

    It’s strange that if I deactivate the BNFW plugin, I receive a Lost Password email.

    What to do now?

    Plugin Author Jack – BNFW

    (@voltronik)

    1 year, 1 month ago

    Hi @bhavinp311,
    The only other thing I can suggest at this stage is for you to make your way through this document and let me know how you get on?

    Thread Starter Bhavin Patel

    (@bhavinp311)

    1 year, 1 month ago

    Hi there,

    Let me check it.

    Better Notifications for WP Support

    (@bnfwsupport)

    11 months ago

    Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Default Forgot Password feature not working. Didn’t get reset password email.’ is closed to new replies.