I have a WP site where doctors have an account created for them along with a password. I am receiving a ton of complaints about the password being to hard to use. Yes they can change it, but for them to spend time to figure it out won’t happen.
The default passwords look something like this…. V14&*oi#$45jk!@””D44. There is no way in the world for these doctors to be able to figure out how to type that. Many of these doctors have simply stopped using the site.
The number one rule in UX is to meet user expectations. This does not meet user expectations.
The fix. All automatically passwords should be generated like this.
Color, Thing, Verb, 3 digit Number, Symbol. An no fancy symbols. Just the top row of the numbers on the keyboard.
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