Support » Plugin: WooCommerce Address Book » Default address behavior

  • Hi – this is a great app that does just what it needs to. I am seeing a use case where the behavior is not what I would expect:
    When Woo shipping settings are set to “Default to customer billing address”, a new customer will typically create their first order with the “Ship to a different address?” unchecked (ship to billing address). On future orders they may want to send orders elsewhere. So they go into accounts/addresses page but there is no shipping address showing (it does without plugin installed) so they cant create a new address. Even if they add the new address the billing address is not saved so they cant go back and forth between setting which one is “default”. Also I would expect that if an address other than billing was the default then the plugin would override the Woo default and show it without the need to click the “Ship to a different address?”.

    I am using WP 5.1 and Woo 3.5.5

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  • Plugin Author Hall

    (@hallme)

    The latest version should fix this partly.

    Now if you’ve checked out with only a billing address and go to the address book the Shipping Address is displayed with the message “You have not set up this type of address yet.” which you can edit. Please let us know if you are still not seeing this.

    Currently the Address Book does not support the Billing Address in any way, only the Shipping Address. It would need to be expanded to support Billing Addresses as well to save it there.

    The suggestion to enabled “Ship to a different address?” by default if the shipping address is different from billing is a good one. It hasn’t been an issue for us as we have that enabled by default on all our sites that we manage.

    The big case that this plugin doesn’t support is if “Force shipping to the customer billing address” is selected as in that case the Address Book plugin does nothing as it doesn’t support billing addresses.

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