Support » Plugin: Pixel Caffeine » Deduplication with ATC event

  • I got Pixel Caffeine because I had too many problems with other plugins.

    But now the Add To Cart Event ALWAYS gets deduplicated and therefore not tracked and I can’t see any Add To Carts on the Ads manager as well because of that.

    It says that the Event ID was used on another event and therefore isn’t counted to not count it twice.

    I looked at two Add To Cart events in the Test Events and they had different Event IDs, so I’m not sure where these duplicates happen.

    In the meantime I added the Add To Cart via Event Setup Tool just to be able to track it at all, so don’t be confused by that.

    The page I need help with: [log in to see the link]

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  • Plugin Author adespresso

    (@adespresso)

    Hi,

    are you using some caching plugins? There are known issues with server-side events that we are fixing with the release of the new version, most probably within the next 24/48hours.

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