Title: Deduct charges for Refund processing
Last modified: December 22, 2018

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# Deduct charges for Refund processing

 *  Resolved [scody](https://wordpress.org/support/users/scody/)
 * (@scody)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/deduct-charges-for-refund-processing/)
 * Is it possible to deduct charges before refunding the order amount? If yes, when
   and where can we do this?
 * Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Peter Lawrenson](https://wordpress.org/support/users/lorro/)
 * (@lorro)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/deduct-charges-for-refund-processing/#post-11024656)
 * Yes, if you go to:
    Dashboard > WooCommerce > Orders > find the order About half
   way down under the product table is an inconspicuous button labelled “Refund”.
   Once clicked, it opens up a small dialog where you can enter the amount to be
   refunded. You will need to manually calculate the refund amount.
 *  [Kenin](https://wordpress.org/support/users/kbassart/)
 * (@kbassart)
 * Automattic Happiness Engineer
 * [7 years, 4 months ago](https://wordpress.org/support/topic/deduct-charges-for-refund-processing/#post-11045804)
 * You can also add in a separate fee if needed as outlined here: [https://docs.woocommerce.com/document/managing-orders/#order-items](https://docs.woocommerce.com/document/managing-orders/#order-items)
 * That way you can add in a line item for something like a restocking or usage 
   fee, prior to refunding the order.
 *  Thread Starter [scody](https://wordpress.org/support/users/scody/)
 * (@scody)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/deduct-charges-for-refund-processing/#post-11049491)
 * Hi Kenin,
 * I tried your solution, it didn’t work as expected. I will explain what I tried
   in simple order refund scenario,
 * Order consists of 2 items of $50 each, now I need to refund 1 item of $50, I 
   want to deduct charges of 10% and refund $45.
 * If I use ‘Add fee’ from the Woocommerce backend, I will be able to add a -10%
   fee ($10 for $100 total for the order) so basically an additional entry is with-
   $10 is added to the order. If I refund the 1 item it still calculates $50 refund
   for that item. Even if I try to refund the entire order the refund amount is 
   still calculated as $100, but of course it will fail as ‘Total available to refund’
   will be $90 (due to addtional fee). So I have to manually calculate and enter
   the ‘Refund amount’.
 * What I am expecting is charges/fees should be auto calculated (based on settings)
   and the refund amount after charges/fees deduction should be shown as ‘Refund
   Amount’. Is this feature available, or is it possible by any other means?
 * Thanks!
 *  Thread Starter [scody](https://wordpress.org/support/users/scody/)
 * (@scody)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/deduct-charges-for-refund-processing/#post-11067227)
 * Any update on this?
 *  [Luminus Alabi](https://wordpress.org/support/users/luminus/)
 * (@luminus)
 * Automattic Happiness Engineer
 * [7 years, 3 months ago](https://wordpress.org/support/topic/deduct-charges-for-refund-processing/#post-11192325)
 * [@scody](https://wordpress.org/support/users/scody/),
 * You’re essentially trying to issue a partial refund, as such [@lorro](https://wordpress.org/support/users/lorro/)’
   s explanation above is the way to go.
 * I’ll go ahead and mark this thread as resolved.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Deduct charges for Refund processing’ is closed to new replies.

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 * 5 replies
 * 4 participants
 * Last reply from: [Luminus Alabi](https://wordpress.org/support/users/luminus/)
 * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/deduct-charges-for-refund-processing/#post-11192325)
 * Status: resolved