Title: Decryption password
Last modified: August 21, 2024

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# Decryption password

 *  Resolved [lizzitude](https://wordpress.org/support/users/lizzitude/)
 * (@lizzitude)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/decryption-password/)
 * I have backed up my website with the free version. When I try to restore on a
   different host, I receive the error “Only backups made with BackWpup can be restored”
   and it asks for a decryption key. My backup is not encrypted.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Saransh](https://wordpress.org/support/users/saranshwpm/)
 * (@saranshwpm)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/decryption-password/#post-17968283)
 * Hi,
   Thank you for reaching out.The Backup restore will ask for a decryption key
   only when you have an encrypted backup following this: – [https://backwpup.com/docs/how-can-i-encrypt-backups-before-i-upload-them/](https://backwpup.com/docs/how-can-i-encrypt-backups-before-i-upload-them/).
   Can you please try reinstalling latest version and see if it helps?Best Regards,
 *  [testlist](https://wordpress.org/support/users/testlist/)
 * (@testlist)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/decryption-password/#post-17970440)
 * This happend to me too. I am on free subscription (so I am not able to encrypt)
   but still when restoring, it asks for a decryption key. And it is not encrypted
   because I can read it in my file explorer
   I am on the latest Plugin version! 
   I no longer have the original site available, so this shoul be solved in one 
   or other way.
 *  Plugin Support [Saransh](https://wordpress.org/support/users/saranshwpm/)
 * (@saranshwpm)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/decryption-password/#post-17977381)
 * Hi [@lizzitude](https://wordpress.org/support/users/lizzitude/),
   Since we haven’t
   heard back from you, I’m going to mark it as resolved.In case you’re still having
   problems, feel free to let us know!Best Regards,

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Decryption password’ is closed to new replies.

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 * 3 replies
 * 3 participants
 * Last reply from: [Saransh](https://wordpress.org/support/users/saranshwpm/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/decryption-password/#post-17977381)
 * Status: resolved