Hi David. UpdraftPlus is mostly fabulous and I really appreciate it! One (very critical) thing I haven’t appreciated, though, is the inability to upload/decrypt encrypted databases. Both myself and my Web host have been working at this for two days straight and just can’t figure it out. I get the error:
Decryption failed. The most likely cause is that you used the wrong key. The decryption key used: [actual-key-here]
HOWEVER, I *know 100%* that the key is correct because I’ve only ever used the one, and I saved it to a file just in case. So what other likely causes could there be?
Not sure what info I need to give you to offer suggestions – please let me know. It’s urgent that I get this site back up and running quickly. Thanks for any help you can offer.
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