Title: Declined orders changing to ‘Processing’ status
Last modified: May 24, 2021

---

# Declined orders changing to ‘Processing’ status

 *  [bu5ine55](https://wordpress.org/support/users/bu5ine55/)
 * (@bu5ine55)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/declined-orders-changing-to-processing-status/)
 * Hello,
 * We’re having an issue with Afterpay orders where they are being declined by Afterpay
   but then soon after, the order status changes from Failed to Processing.
 * Is this a known bug?

Viewing 1 replies (of 1 total)

 *  Plugin Author [Afterpay](https://wordpress.org/support/users/afterpayit/)
 * (@afterpayit)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/declined-orders-changing-to-processing-status/#post-14478499)
 * Hi [@bu5ine55](https://wordpress.org/support/users/bu5ine55/),
 * Thanks for your message.
 * When Afterpay declines a payment for an order, the status is set to Failed as
   pointed out. From here the consumer has the option to retry paying for the order
   with Afterpay or use a different payment method. When this happens, the order
   status will be updated with the appropriate status (ie Processing). If the consumer
   decides not to go ahead with the purchase, the order will stay in the Failed 
   status.
 * In addition to the above, merchants will see a note attached to the order containing
   a unique token for each attempted payment with Afterpay, as well as one when 
   a payment is declined. In a situation where a merchant is not seeing these notes,
   the team would be happy to assist with an investigation. To facilitate this a
   support request can be raised via the following web form: [https://help.afterpay.com/hc/requests/new?ticket_form_id=193406](https://help.afterpay.com/hc/requests/new?ticket_form_id=193406)
 * Thank you.

Viewing 1 replies (of 1 total)

The topic ‘Declined orders changing to ‘Processing’ status’ is closed to new replies.

 * ![](https://ps.w.org/afterpay-gateway-for-woocommerce/assets/icon.svg?rev=3261877)
 * [Afterpay Gateway for WooCommerce](https://wordpress.org/plugins/afterpay-gateway-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/afterpay-gateway-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/afterpay-gateway-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/afterpay-gateway-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/afterpay-gateway-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/afterpay-gateway-for-woocommerce/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Afterpay](https://wordpress.org/support/users/afterpayit/)
 * Last activity: [4 years, 12 months ago](https://wordpress.org/support/topic/declined-orders-changing-to-processing-status/#post-14478499)
 * Status: not resolved