I am in the market for an event calendar and booking plugin. This was one of the top contenders. Until I saw the review & comments between amdoolittle & IgniteWoo (author).
As a small business owner, I would love to understand why someone chooses to not do business with us, but instead goes to our competitor. As a courtesy to IgniteWoo, I am posting the reason why this customer has decided to go elsewhere.
Even assuming that amdoolitle was being a complete jerk who can’t read or follow directions – I don’t think he was, but let’s pretend – that is not an excuse for the level of “customer service” expressed by IgniteWoo.
Is this what I am going to get if I need help, or find something confusing, or (godforbid) don’t read everything 100%? Don’t get me wrong, I like snark and sarcasm as much as the next guy…actually more. But it has no place in dealing with customers.
I deal with idiot customers all day – I hope I am never having a day so bad that I would speak to any of them in this manner. I might think it (and probably do), but I would never say it. I certainly wouldn’t say it publicly where some potential customer might over hear me.
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