Support » Plugin: WooCommerce » DECIMALS_NOT_SUPPORTED error at Paypal checkout

  • Resolved lynnhong

    (@lynnhong)


    I connected my Paypal account to Woocommerce and tried to test but an error has occurred and was unable to checkout.
    The error message is below.

    “DECIMALS_NOT_SUPPORTED Currency does not support decimals. Please refer to https://developer.paypal.com/docs/integration/direct/rest/currency-codes/ for more information.”

    I’m using KRW currency(South Korea) and the amount I tried to checkout was ‘10,000 won’ which doesn’t have decimals.
    What should I do? Thanks.

    Lynn

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Joseph B. (woo-hc)

    (@tamirat22)

    Hello @lynnhong!

    Thanks for reaching out!

    I connected my Paypal account to Woocommerce and tried to test but an error has occurred and was unable to checkout.

    The error message is below.

    “DECIMALS_NOT_SUPPORTED Currency does not support decimals.

    Could you please let us know if you are using a third-party plugin or PayPal Payments by WooCommerce to process your transactions?

    If not sure, please share a copy of your site’s System Status with us. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    We will be waiting for your reply!

    Thread Starter lynnhong

    (@lynnhong)

    Thank you for your reply. I’m using PayPal Payments by Woocommerce.
    Here is a system report. Thanks!

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://eflkorea.com
    Site address (URL): https://eflkorea.com
    WC Version: 6.6.1
    REST API Version: ✔ 6.6.1
    WC Blocks Version: ✔ 7.6.2
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: ❌ 5.9.3 - There is a newer version of WordPress available (6.0)
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: –
    Language: ko_KR
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.5p1
    PHP Post Max Size: 100 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.29.0
    NSS/3.19.1 Basic ECC
    
    SUHOSIN Installed: –
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    Max Upload Size: 100 MB
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    fsockopen/cURL: ✔
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    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
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    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (45) ###
    
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    Better Search Replace: by Delicious Brains – 1.4
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    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: KRW (₩)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
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    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
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    outofstock (outofstock)
    rated-1 (rated-1)
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    rated-3 (rated-3)
    rated-4 (rated-4)
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    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #3204 - /shop/
    Cart: #82 - /cart/
    Checkout: #83 - /checkout/
    My account: #638 - /donation-history/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Halpes Child
    Version: (update to version 0 is available)
    Author URL: http://gaviasthemes.com/
    Child Theme: ✔
    Parent Theme Name: Halpes
    Parent Theme Version: 1.0.7
    Parent Theme Author URL: http://gaviasthemes.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: halpes/woocommerce/archive-product.php
    halpes/woocommerce/cart/mini-cart.php
    halpes/woocommerce/checkout/form-checkout.php
    halpes/woocommerce/content-product.php
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    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Subscriptions ###
    
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    Subscriptions Mode: ✔ Live
    Subscriptions Live URL: https://eflkorea.com
    Subscription Statuses: wc-pending: 1
    WooCommerce Account Connected: ❌ No
    Report Cache Enabled: ✔ Yes
    Cache Update Failures: ✔ 0 failure
    
    ### Store Setup ###
    
    Country / State: South Korea
    
    ### Subscriptions by Payment Gateway ###
    
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    ### Payment Gateway Support ###
    
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    pafw
    refunds
    
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    pafw
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    나이스페이: products
    pafw
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    나이스페이: products
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    pafw_additional_charge
    pafw_cancel_bill_key
    pafw_key_in_payment
    
    PayPal: refunds
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ✔
    Shop country code: KR
    WooCommerce currency supported: –
    PayPal card processing available in country: –
    Pay Later messaging available in country: –
    Webhook status: –
    Vault enabled: ✔
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-06-24 15:05:34 +09:00
    Options: ✔
    Notes: 40
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 788
    Oldest: 2022-05-24 23:11:32 +0900
    Newest: 2022-06-24 22:33:07 +0900
    
    Pending: 4
    Oldest: 2022-06-24 22:48:07 +0900
    Newest: 2022-06-25 12:00:07 +0900
    
    ### Status report information ###
    
    Generated at: 2022-06-24 22:33:13 +09:00
    
    Plugin Support Joseph B. (woo-hc)

    (@tamirat22)

    Hello @lynnhong!

    Thank you for your reply. I’m using PayPal Payments by Woocommerce.

    Thanks for your reply and for confirming with us! The PayPal Payments plugin can be supported via our ticket queue.

    Please open a ticket with us via https://woocommerce.com/my-account/create-a-ticket/ and include a link to this forum thread.

    We will be waiting for you!

    Thread Starter lynnhong

    (@lynnhong)

    I submitted a ticket through the url you gave me.
    I’ll be waiting for support at the ticket.
    Thank you!

    Lynn

    Plugin Support Joseph B. (woo-hc)

    (@tamirat22)

    Hello @lynnhong!

    I submitted a ticket through the url you gave me.
    I’ll be waiting for support at the ticket.

    Glad to hear that! I will now be closing this thread as resolved since subsequent discussions will happen through the ticket queue.

    If you have additional questions about core WooCommerce features, I recommend creating a new thread.

    Cheers!

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