Deceptiion on the WordPress plugn page Not a FREE plugin

  • B.P.

    (@bp-1)


    8 years, 10 months ago

    While the creators of contextly state that on the contextly.com homepage that their plugin is not free, they are skirting the issue here on the WordPress plugin site.

    I ask you – which users at the wordpress plug-in page check developer’s home pages? Certainly not most people who download the plugins directly from the wordpress plugin site.

    And nowhere

      on the wordpress plugin site for contextly in the Description, FAQ’s etc. does it say that this you have to pay to keep using contextly beyond a month if your web site has over a certain amount of traffic.

    I discovered this via an email sent to me about 1 month into the service. Why didn’t they email this pricing structure at the BEGINNING when you install the plug-in?

    When I pointed this out in an email exchange I was told that information is on their main web site. Great. This was after I invested many hours modifying the related posts.

    They offered me an extension of three months for free, which was not honored.

    I was cut off from the service after about 7 weeks.
    (Did I have write back to say I accept?) Please, come on. You made the offer not me.

    Anyway the plugin does what it says and works. Two faults – you cannot modify the photo to show what you want displayed to your related post. And the contextly related posts do not show up

      unless

    the viewer clicks on the actual link to the story.

    If you install just be prepared to pay. There are many free alternatives out there. Many may have consequences such as slowing your site down, ads etc.
    Rating:
    Product 4*
    Ethics 1*

Viewing 1 replies (of 1 total)
  • bsac

    (@bsac)

    8 years, 10 months ago

    Hello BP,

    Thank you for taking the time to review the product and our process.

    I would like to apologize for suspending the service. Your account had the same non-payment status (3+ billing request emails sent) as a number of others that were scheduled to be suspended. I should have pulled your account out of that batch, but it was overlooked.

    Like you stated, I offered 3 months free for the miscommunication over the billing and pricing. We would like to have you continue using the product if you are interested. If you email me at info@contextly.com I will reinstate your account and schedule your billing to start 3 months from now.

    Currently, there is a link to our site in the first sentence of the plugin description. This is an attempt to answer additional questions for potential users, including pricing. On our site, you can find our pricing information in a standard and easily viewable place:

    http://contextly.com/pricing/

    Best,
    Ben

Viewing 1 replies (of 1 total)
  • The topic ‘Deceptiion on the WordPress plugn page Not a FREE plugin’ is closed to new replies.