Decent plugin. Horrible support for Paid Extensions.

Decent Plugin, Nice API with iOs App, poor support.

Woo Commerce has a big name and boasts high percentage of solved support tickets. I have had numerous tickets closed as solved that were not solved and had to reopen new ones that get closed as well.

Simple support questions are always replied within two days to a week or so, but the first response is always that they can do nothing unless they have an admin login for the active site. Need to know where a certain setting is in the admin menu for WooCommerce, simple right? No, they need an admin login to your site to help with that. If you send the info it is another 2 days or so for another response. Lots of canned answers.

I would pay for better support but that is not an option. Many of the low ranked reviews here are for the lack of support. Please be aware of this.

The public support forum at Woo has every question and response pending approval. You will consistently see the newest support topics in the community are 4 days old because it takes so long for approval. Seems responses also wait about that long too. So if you look to the public WooCommerce community you might not get any reply until 8 days later, if both your topic and the reply are approved. Not a very smooth moving system. People figure this out and basically there are not many people supplying advice in the community because it is such a long wait just to help others.

Jigoshop has extremely good support but not as fully featured. Might be time to look at WP-Ecommerce.