Support » Plugin: WooCommerce » Debit card it linked to a clients website

  • Resolved kateharris


    Hey guys,

    I have been finalising the details of a site which I’m building for a friend. It’s all done but I have noticed that my debit card is listed as the main card to use for transactions for the site. I went to update this to my friend’s card details instead and it seems that I have somehow connected my friend’s site to my account and her website is listed there.

    I also noticed that there are a few other dead sites listed on and ironically, my current sites, that do matter, are not listed there at all.

    At this point, I wanted to ask if anyone might know how I can remove my debit card number from my friend’s website? It’s a WooCommerce site and she may well want to use WooCommerce to print up shipping labels. When that happens, my debit card will be charged instead of hers.

    Also, if anyone knows how I could remove the old dead sites from and add my current sites, that would be awesome!

    Thank you so much,


    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Raif D. a11n


    Hi @kateharris!

    That’s probably because that site is connected to your account thus using the card you have saved on

    To disconnect that blog from your account please go ahead and disconnect Jetpack from the site (so that your friend can use their own account to connect)

    Use the opposite for the sites you want to be listed, install Jetpack, and connect them to your account 🙂

    I hope this resolves your issue.
    Thank you!

    Thread Starter kateharris


    Hey @rdeari

    Thank you for coming back to me

    I had a look at what you said. There are 2 connections. One is a site connection (my friends account) and the other is an account connection (my account). If I select site connection, a warning message pops up warning me not to disconnect. I’m assuming this is right to leave alone as it looks like If I disconnect from it, all the associated plugins which are being powered by Jetpack might break and then break the site?

    I also went to create a account for my friend and I’m assuming that I need to Transfer the Domain as opposed to connect the domain. Is that correct?

    Thank you,


    Plugin Support Mirko P. woo-hc


    Hey Kate,

    How’re you today?

    This specific forum is for self-hosted sites running WooCommerce while’s support is handled on other channels. For this reason, please contact support team and I’m sure they’ll be happy to guide you in resolving this issue. Here’s the help page:

    If you’re interested, this guide explains the differences between vs. and the corresponding support options that you have –

    Best regards.

    Thread Starter kateharris


    Hey @rainfallnixfig

    Thank you so much for coming back to me and sending me that info. I have asked in the other forum and will await their reply

Viewing 4 replies - 1 through 4 (of 4 total)
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