I almost purchased a lifetime option and glad I didn’t. Rather I felt compelled to write about my experience here based on the lack of support.
I’ve dealt with many companies lacking poor support and all I can say is stay far away and find another option. Save yourself time and frustration. While “support” for this solution responded to first contacts, subsequent responses were never followed up and so I ended up here.
While ID may have been the first to introduce a WP crowdfunding solution, a little research online will show you there is no dedicated team working on this product and no dedicated support. Support is run by 1 maybe 2 people on a part time basis. With the 2 founders it makes 3 people total. If the team is larger, there is certainly no transparency about this, why would you hide your team if the product was great? Red flag.
On the topic of no-refunds, the argument of being a digital product is an out-dated argument. There isn’t a digital solution online, and in the crowdfunding plugin space in 2019, that doesn’t offer refunds or trial periods. Red flag.
The service is open sourced with available code online? If you see the available github repositories, you will find there hasn’t been any updates to the code in over 4 years which leads me to think those responsible are simply accepting whatever payments come their way. Red flag.
If any kind of progress is happening with this plugin, its definitely happening very passively. This plugin most likely had its time in the spotlight and its successes are valid, but this was many years ago. Under new management? There are no public announcements of any kind detailing the changeover. Red flag.
Ultimately, it is up to you, the buyer, to make your own assessment. I am just some random guy online voicing how I see it.
Red flags everywhere.
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