Title: Deactivated plugin message Last modified: January 11, 2024 --- # Deactivated plugin message * Resolved [wbweb2019](https://wordpress.org/support/users/wbweb2019/) * (@wbweb2019) * [2 years, 2 months ago](https://wordpress.org/support/topic/deactivated-plugin-message/) * Hi * In Settings/Privacy/Policy Guide (on my site) there is message saying the following: * _ Complianz GDPR Cookie Consent plugin:_** _You deactivated this plugin on 11 January 2024 and may no longer need this policy._** * The message was there yesterday too, but with yesterday’s date. I have not deactivated the plugin. Please advise. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdeactivated-plugin-message%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Contributor [Jarno Vos](https://wordpress.org/support/users/jarnovos/) * (@jarnovos) * [2 years, 2 months ago](https://wordpress.org/support/topic/deactivated-plugin-message/#post-17334951) * Hi [@wbweb2019](https://wordpress.org/support/users/wbweb2019/), * As far as I know, this is not a message from the Complianz plugin itself. * You likely have another plugin enabled which reports that message, so that’s also where I would look for the answer to this question. Not quite sure what it refers to. * Kind regards, Jarno * Thread Starter [wbweb2019](https://wordpress.org/support/users/wbweb2019/) * (@wbweb2019) * [2 years, 2 months ago](https://wordpress.org/support/topic/deactivated-plugin-message/#post-17335051) * It is definitely referring to Complianz. I have a screen shot but have no idea how to attach it here… * Plugin Contributor [Jarno Vos](https://wordpress.org/support/users/jarnovos/) * (@jarnovos) * [2 years, 2 months ago](https://wordpress.org/support/topic/deactivated-plugin-message/#post-17335058) * Hi [@wbweb2019](https://wordpress.org/support/users/wbweb2019/), * I meant that this message does not seem to be reported **by the Complianz plugin** itself. Therefore I would check which tool on your site does report that message, to verify which actions you’d have to perform in that tool to get rid of it. * Kind regards, Jarno * Thread Starter [wbweb2019](https://wordpress.org/support/users/wbweb2019/) * (@wbweb2019) * [2 years, 2 months ago](https://wordpress.org/support/topic/deactivated-plugin-message/#post-17335068) * The tool is WordPress. It is is under Settings/Privacy. * Thread Starter [wbweb2019](https://wordpress.org/support/users/wbweb2019/) * (@wbweb2019) * [2 years, 2 months ago](https://wordpress.org/support/topic/deactivated-plugin-message/#post-17335074) * How do I attach a screenshot to this message? * Plugin Contributor [Jarno Vos](https://wordpress.org/support/users/jarnovos/) * (@jarnovos) * [2 years, 2 months ago](https://wordpress.org/support/topic/deactivated-plugin-message/#post-17335094) * Hi [@wbweb2019](https://wordpress.org/support/users/wbweb2019/), * You can use an image uploading service such as Snipboard and share a link here, but I already understand what your question refers to. * These are suggested texts that you can add to your Privacy Policy, reported by WordPress itself, based on the plugins that you have enabled on your website. * And if you disable a plugin, WordPress will additionally insert a note that you might not need that specific section in the Privacy Policy anymore. * Therefore it shouldn’t be a cause for concern, but just to reiterate; the notices on that page are not reported by Complianz. * Kind regards, Jarno - This reply was modified 2 years, 2 months ago by [Jarno Vos](https://wordpress.org/support/users/jarnovos/). * Thread Starter [wbweb2019](https://wordpress.org/support/users/wbweb2019/) * (@wbweb2019) * [2 years, 2 months ago](https://wordpress.org/support/topic/deactivated-plugin-message/#post-17335115) * Yes, I understand that the notices on that page are not reported by Complianz. However, I am concerned because I have not disabled this plugin and yet the message says it is disabled. This concerns me because I have run a cookie scanner on the site and received the following high risk warning: * **_You do not collect consent for cookies and trackers other than strictly necessary ones._** * **_You do not collect consent for processing personal data._** * I am concerned that the two things are related. I thought having the Complianz plugin meant that I was collecting consent…? * Plugin Contributor [Jarno Vos](https://wordpress.org/support/users/jarnovos/) * (@jarnovos) * [2 years, 2 months ago](https://wordpress.org/support/topic/deactivated-plugin-message/#post-17335134) * Hi [@wbweb2019](https://wordpress.org/support/users/wbweb2019/), * I don’t think these items are related to each other, but of course, from my end I can’t tell you whether you might have de-activated the Complianz plugin at some point in time. It’s activated at the moment, though. * The issue with regards to the report of the scan tool, without being able to see the report for myself, is most-likely the result of loading Google Analytics without obtaining prior consent. * Assuming that’s the case, and as you seem to be loading Analytics from a Tag Manager container, the solution will be to only fire that Analytics tag after obtaining consent for Statistics. * You can follow the steps in this article under **“(Step-by-step) Firing tags based on consent in Tag Manager”** to configure the tag to only fire after Statistics consent is received: * [https://complianz.io/definitive-guide-to-tag-manager-and-complianz/](https://complianz.io/definitive-guide-to-tag-manager-and-complianz/) * Kind regards, Jarno * Thread Starter [wbweb2019](https://wordpress.org/support/users/wbweb2019/) * (@wbweb2019) * [2 years, 2 months ago](https://wordpress.org/support/topic/deactivated-plugin-message/#post-17335146) * Ah ok. Well maybe it logs instances of the plugin being disabled in the past, even if it is enabled at the time 🤷‍♀️ * I will try following the steps in the article – thank you. * Can I also ask, do you offer any type of 1to1 support (paid for) to ensure the set up is correct? * Plugin Contributor [Jarno Vos](https://wordpress.org/support/users/jarnovos/) * (@jarnovos) * [2 years, 2 months ago](https://wordpress.org/support/topic/deactivated-plugin-message/#post-17335520) * Hi [@wbweb2019](https://wordpress.org/support/users/wbweb2019/), * I’m afraid that we currently do not provide services such as a (paid) configuration service for the Complianz plugin. * Kind regards, Jarno * Thread Starter [wbweb2019](https://wordpress.org/support/users/wbweb2019/) * (@wbweb2019) * [2 years, 2 months ago](https://wordpress.org/support/topic/deactivated-plugin-message/#post-17336072) * Hi Jarno * I have tried following these articles: * [https://complianz.io/definitive-guide-to-tag-manager-and-complianz/](https://complianz.io/definitive-guide-to-tag-manager-and-complianz/) * [https://complianz.io/importing-tag-manager-container/](https://complianz.io/importing-tag-manager-container/) * However, the tag is still firing before consent, so I must not have done it correctly. I guess it is probably a very quick fix, but I have tried to follow the articles a few times and I don’t know what I have done wrong. If I buy the Premium version of plugin is support with set up available? - This reply was modified 2 years, 2 months ago by [wbweb2019](https://wordpress.org/support/users/wbweb2019/). * Plugin Contributor [Jarno Vos](https://wordpress.org/support/users/jarnovos/) * (@jarnovos) * [2 years, 2 months ago](https://wordpress.org/support/topic/deactivated-plugin-message/#post-17343982) * Hi [@wbweb2019](https://wordpress.org/support/users/wbweb2019/), * You can now set the “Firing Trigger” of the tag that should wait for consent, to one of the Complianz triggers, such as _(Default) Consent Marketing_. * And if that’s the only firing trigger of the tag, it will wait for “Marketing” consent before firing. * Kind regards, Jarno Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Deactivated plugin message’ is closed to new replies. * ![](https://ps.w.org/complianz-gdpr/assets/icon-256x256.png?rev=2881064) * [Complianz - GDPR/CCPA Cookie Consent](https://wordpress.org/plugins/complianz-gdpr/) * [Frequently Asked Questions](https://wordpress.org/plugins/complianz-gdpr/#faq) * [Support Threads](https://wordpress.org/support/plugin/complianz-gdpr/) * [Active Topics](https://wordpress.org/support/plugin/complianz-gdpr/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/complianz-gdpr/unresolved/) * [Reviews](https://wordpress.org/support/plugin/complianz-gdpr/reviews/) * 12 replies * 2 participants * Last reply from: [Jarno Vos](https://wordpress.org/support/users/jarnovos/) * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/deactivated-plugin-message/#post-17343982) * Status: resolved