Support » Plugin: Google Authenticator » Deactivate via FTP? No plugin folder

  • Resolved mattshepherd


    My phone has been stolen, and for some reason, the email authentication codes aren’t arriving in my inbox. I still have FTP access to my site, but results I find for deactivating Authenticator all relate to removing or renaming a plugin folder. There is no plugin folder! I have iThemes Security Pro, so is it bundled in there? Or has Google Authenticator been baked into WordPress core recently?

    At any rate: how do I disable Authenticator via FTP/SFTP if there’s no plugin folder visible on the site?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi, the name of the plugin folder is google-authenticator. The plugin is still very much active and working well with the latest WordPress version 4.8.2.

    You might need to speak to your host about this issue. Let them know that you can’t find this plugin folder when you FTP into your site.

    Let me know how you go.

    Kind regards

    Actually — in case anyone else with the same issue finds this thread — it turns out that in my case it’s not. In my case, the Authenticator was bundled with the iThemes Security plugin, which is what I needed to disable to temporarily shut down Authenticator and let me log in.

    So if you’re stuck out due to Authenticator, don’t have the Authenticator plugin BUT have a different all-in-one security plugin, it might be that!

    Hi, thank you for sharing your solution. If you don’t need any more help with this thread can you mark this thread as resolved.

    Thank you

    Done! Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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