Title: Deactivate key: missing informations
Last modified: September 1, 2016

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# Deactivate key: missing informations

 *  Resolved [n0xew](https://wordpress.org/support/users/n0xew/)
 * (@n0xew)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/deactivate-key-missing-informations/)
 * Hi,
    I couldn’t find out what information was missing to deactivate a key, the
   response was always : {“result”:”error”,”message”:”Registered domain information
   is missing”} What field did I miss? I only set the secret key, the license key
   and the action
 * [https://wordpress.org/plugins/software-license-manager/](https://wordpress.org/plugins/software-license-manager/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [n0xew](https://wordpress.org/support/users/n0xew/)
 * (@n0xew)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/deactivate-key-missing-informations/#post-7636935)
 * Finally found what was missing : when activating/deactivating key, I always forgot
   to set field ‘registered_domain’ (maybe you could add it to your doc?).
    Now 
   I can deactivate a key! PS : Thanks for this plugin! PS2 : I used this ‘registered_domain’
   to store MAC address of the computer using my product, and compare it when checking
   if key is valid, works like a charm!
 *  [dreamfoxmedia](https://wordpress.org/support/users/dreamfox/)
 * (@dreamfox)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/deactivate-key-missing-informations/#post-8533708)
 * Is that the utl you have in admin:
    Enter the URL where the license deactivation
   message will be sent to
 * I dont know how to use that

Viewing 2 replies - 1 through 2 (of 2 total)

 The topic ‘Deactivate key: missing informations’ is closed to new replies.

 * ![](https://ps.w.org/software-license-manager/assets/icon-128x128.png?rev=1135848)
 * [Software License Manager](https://wordpress.org/plugins/software-license-manager/)
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 * 2 replies
 * 2 participants
 * Last reply from: [dreamfoxmedia](https://wordpress.org/support/users/dreamfox/)
 * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/deactivate-key-missing-informations/#post-8533708)
 * Status: resolved