Hi there 👋
That’s strange! Let’s check if there is an error on the WooCommerce Logs. So please, provide us the following:
- System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
- Error log: share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)
Cheers!
This is all that is in the log:
2021-03-11T18:00:49+00:00 CRITICAL Class ‘WPSEO_Option’ not found in /home/judysvillage457/public_html/wp-content/plugins/wordpress-seo/inc/options/class-wpseo-option-wpseo.php on line 11
What happens is every night around 10pm, the database goes from:
WC Database Version: 5.0.0
To
WC Database Version: 2.6.4
I run the updater and everything is fine until the next night. I migrated to my other server and this did not happen. So I think it’s a server issue with HostGator on my dedicated server, but they can’t seem to find what is causing this to happen every night.
I will probably just change the DNS and keep it on my other server, but I would like to figure out what caused it in case it ever happens again.
Thank you for sharing the log!
2021-03-11T18:00:49+00:00 CRITICAL Class ‘WPSEO_Option’ not found in /home/judysvillage457/public_html/wp-content/plugins/wordpress-seo/inc/options/class-wpseo-option-wpseo.php on line 11
It seems that there is a plugin conflict with the WordPress SEO-Plugin. Could you please deactivate it and check if the issue persists?
Let me know how it goes! 🙂
That was an old error that never repeated.
Here’s the interesting thing. I migrated a copy from my HostGator server over to my WP Engine server. This never seems to happen in my tests. 4 nights in a row and I can’t reproduce. Yet my live site does it every night. HostGator cannot seem to tell me why, though it would seem to be a hosting issue.
What could cause this to revert back to an old version of the Woocommerce database every night?
I see! It sounds like there is a caching plugin that might be caching your database and causing this issue. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Thank you!
Since it’s been a while since we last heard back from you, I’m going to mark this thread resolved.
Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.
Cheers! 🙂
