Support » Fixing WordPress » Database update problem

  • Resolved aabagr

    (@aabagr)


    please help me i am facing database update problem . this problem starts happening from yesterday. before that i was facing problem with elementor plugin after updating the new version of wordpress my elementor has stopped working even after deactivating the plugin and reinstalling ,it didn’t start working so i tried to re install the wordpress but when i clicked on re install word press a page is showing that update data base required when i clicked on update data base the it takes me to the next page which is showing that update complete continue, but when i clicked on continue it again redirects me to the data base update required and this happen again and again since yesterday please help my website is new which is motivationkamagic.com first time when i have update the wordpress my smush plugin stopped working and when and in next update my elementor has stopped working. i even asked my host for help but they said they are unable to help me in this matter

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 25 total)
  • WebsiteGuider

    (@websiteguiderteam1618)

    Hi,
    It may be caching problem.
    You can follow this tutorial and I hope it helps.
    https://www.siteground.com/kb/fix-wordpress-database-update-required-loop/

    i have tried the method but now a warning error page is showing

    Warning: require_once(/home/www/motivationkamagic.com/wp-includes/class-wp-object-cache.php): failed to open stream: No such file or directory in /home/www/motivationkamagic.com/wp-includes/cache.php on line 12

    Fatal error: require_once(): Failed opening required ‘/home/www/motivationkamagic.com/wp-includes/class-wp-object-cache.php’ (include_path=’.:/usr/local/php7.3/lib/php’) in /home/www/motivationkamagic.com/wp-includes/cache.php on line 12
    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

    this error is showing now what should i do i haven’t update my admin email its default

    i still didn’t get any reply from ur side please help asap

    WebsiteGuider

    (@websiteguiderteam1618)

    Hi,
    Inside which folder you deleted the file wp-includes or wp-content.
    Please let me know, I think you deleted the wrong file.
    Thanks

    first i have renamed the file as guided in your given link first i have visited to my hosting account then i opened my file manager inside wp-includes i found the file class-wp-object-cache.php first i have renamed it but nothing happens so i have deleted it but still nothing happens so i replace that file. at last time when i renamed the object php a error occurs in wp login page showing problem in cache php so i have tried to solve it there whatever unexpected error is showing there but at the last i was unable to solve the error so i again contacted to my host he said “I have managed to replace that file with a new version from installation package of WordPress as it appears you file cache.php was not complete causing the error.
    Error is not listed on the website now.after that error is gone but the same updating database issue appears then i have checked the requirements for wordpress version 5.1 and according to its requirement i found in my hosting account that php is running in lower version so i update it according to wordpress requirement and asked to my host to check MYSQL Version and MariaDB version as i dont have any idea how to update that so he asked You are currently using the latest MySQL version. Please, clarify when the website was last operational so that we may attempt to restore it. i have informed him that this problem arises since thursday evening when i tried to re install the wordpress 5.1 please help me i very stressed about it.

    WebsiteGuider

    (@websiteguiderteam1618)

    Hi,
    In the mentioned tutorial, there is object file in wp-content not in wp-include folder. Please double check the tutorial.
    Thanks

    when i was unable to found this i asked to my host he says me that this is the similar file but whatever it is now it was solved i am able to access my wp admin area now.But i am facing the problem with elementor plug in . when i was trying to activate that an fatal error occurs which is showing that Fatal error: Uncaught Error: Class ‘Elementor\Core\Logger\Manager’ not found in /home/www/motivationkamagic.com/wp-content/plugins/elementor/includes/plugin.php:708 Stack trace: #0 /home/www/motivationkamagic.com/wp-content/plugins/elementor/includes/plugin.php(487): Elementor\Plugin->__construct() #1 /home/www/motivationkamagic.com/wp-content/plugins/elementor/includes/plugin.php(725): Elementor\Plugin::instance() #2 /home/www/motivationkamagic.com/wp-content/plugins/elementor/elementor.php(54): require(‘/home/www/motiv…’) #3 /home/www/motivationkamagic.com/wp-admin/includes/plugin.php(2297): include(‘/home/www/motiv…’) #4 /home/www/motivationkamagic.com/wp-admin/plugins.php(191): plugin_sandbox_scrape(‘elementor/eleme…’) #5 {main} thrown in /home/www/motivationkamagic.com/wp-content/plugins/elementor/includes/plugin.php on line 708 so i checked the elementor php inside it in the last it was clearly showing that elementor is not working because you are using the older version of wordpress but i have the latest version of wordpress i have discussed all this case with my host they said we cant trouble shoot this problem you should contact the elementor support please help

    WebsiteGuider

    (@websiteguiderteam1618)

    You have to reach the Elementor team. Because it is primarily problem of elementor plugin not core wordpress issue.
    Apart from that, you can try deactivating the plugin and then reactivate it. But the Elementor team will support you better.
    Thanks.

    ok i will try to contact them

    i have contacted to elementor community through their facebook group elementor community i have posted my problem there and of one the community member has guided me to download a plugin called wp downgrade and to downgrade the last version of wordpress after downgrading he said to log out and wait for 30 mins then again to login and he also said that if after downgrade problem of elementor still persist we roll down the elementor version. is this safe i am concerned about my safety thats why i am asking to you is it safe? cuz i dont know him and he is just only a member of community not some one elementor staff.

    • This reply was modified 1 month, 3 weeks ago by aabagr.
    • This reply was modified 1 month, 3 weeks ago by aabagr.
    WebsiteGuider

    (@websiteguiderteam1618)

    Yes, it is safe. it just downgrades the WP version. But be sure after you check whether the problem occurs with previous version or not, reupdate the WordPress. Once you find it, ask them for help.
    Thanks

    I have tried to download the wp downgrade plugin but it was asking for ftp credentials after filling the credentials its showing that failed to connect the server. Guys this update of wordpress is hillarious please help out more than a week ago i am facing issues with wordpress please solve it asap do something about this update it needs a lots of fixes

    WebsiteGuider

    (@websiteguiderteam1618)

    Hi,
    Please double check your ftp credentials. You have provided wrong details that is the reason it isn’t connecting to the server.

    i have checked and tried this also but still the same error is appearing

    WebsiteGuider

    (@websiteguiderteam1618)

    Will you please share the url of the website so i can check it what is going wrong with the WordPress.
    Also, you must approach Elementor team through official website.
    Thanks

Viewing 15 replies - 1 through 15 (of 25 total)
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