Title: Database Update Failed
Last modified: September 2, 2024

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# Database Update Failed

 *  Resolved [michelleips](https://wordpress.org/support/users/michelleips/)
 * (@michelleips)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/database-update-failed-4/)
 * Hi, updated the plug-in from version 9.7.0 to 9.8.1. It then gave me a message
   to say that there is a database update required. I updated the database, but 
   it keeps showing me this message: ‘WooCommerce Smart Coupons is updating the 
   database in the background. The database update process may take a little while,
   so please be patient.’ When I click on view status, the update is under ‘failed’
   with the following: ‘wc_sc_coupon_table >> action marked as failed after 300 
   seconds. Unknown error occurred. Check server, PHP and database error logs to
   diagnose cause.’. 
   What do I do now?
    -  This topic was modified 1 year, 8 months ago by [michelleips](https://wordpress.org/support/users/michelleips/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdatabase-update-failed-4%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * (@webtoffeesupport)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/database-update-failed-4/#post-17989376)
 * Hi [@michelleips](https://wordpress.org/support/users/michelleips/) ,
 * Greetings from WebToffee Support!
 * Thank you for reaching out. After reviewing your query, it appears there might
   be some confusion regarding the plugin you are referring to. It seems that you
   are not using the Smart Coupons for WooCommerce plugin developed by WebToffee.
 * To address the issue you’re experiencing, we recommend contacting the support
   team of the plugin you’re using for further assistance and clarification.
 * **I**f you have any further questions or need assistance, feel free to let us
   know.
 *  Plugin Support [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * (@webtoffeesupport)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/database-update-failed-4/#post-18004883)
 * Hi @michelleips ,
 * We haven’t heard back from you for a while. As this thread has been inactive 
   for a while, we are marking it as resolved.
 * You may create a new thread if you require any further assistance.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Database Update Failed’ is closed to new replies.

 * ![](https://ps.w.org/wt-smart-coupons-for-woocommerce/assets/icon-128x128.gif?
   rev=3248429)
 * [Smart Coupons For WooCommerce Coupons](https://wordpress.org/plugins/wt-smart-coupons-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wt-smart-coupons-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wt-smart-coupons-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/wt-smart-coupons-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wt-smart-coupons-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wt-smart-coupons-for-woocommerce/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/database-update-failed-4/#post-18004883)
 * Status: resolved