Support » Plugin: Contact Form by WD - responsive drag & drop contact form builder tool » Database error occurred. Please try again.

  • Resolved tobflob

    (@tobflob)


    Hi

    Our Contact Forms recently started showing this across our website and I can’t seem to figure out why.

    What might be the cause of this?

    Neither user nor administrator receives an email when completing the form, the message ‘Database error occurred. Please try again.’ repeats itself.

    Best
    Tobias

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Dear Tobias,

    Is it possible to provide a screenshot of your issue? I do not see it on your website.

    Thank you in advance!

    Have a nice day!

    Thread Starter tobflob

    (@tobflob)

    Dear Kim

    Here is a screenshot of error message:
    https://we.tl/t-F0WWhBOGa6

    Best,
    Tobias

    This has also been happening to me as well. It was always a sporadic issue but now I’m getting this complaint daily from users. About ready to look at other options as this is impacting my business.

    Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    Dear @tobflob we are sorry for the late reply. I am checking your screenshot and it does ot appear there.

    However, if you have an issue related to not reciving the Email notifications, please make sure the email is not filtered to spam or junk folder of your email account. You can also try one of the following workarounds:

    1. Try using another email address for From Email and Email to Send Submissions To options.
    2. Perhaps your hosting does not have Sendmail enabled, which is required for mailing functions to work. Please contact your hosting provider and ask them to check this.
    3. Alternatively, you can use an SMTP plugin, which will most probably resolve the problem.

    You can try this plugin for example: https://wordpress.org/plugins/wp-smtp/
    Setting an external SMTP server, such as GMail should work. However, GMail requires authentication. Please find the necessary details for SMTP setup below.

    Mailer: smtp
    SMTP Authentication: yes
    SMTP Security: SSL
    SMTP Port: 465
    SMTP Username: your gmail full address
    SMTP Password: your gmail password
    SMTP Host: smtp.gmail.com

    Please let us know if the information helps.

    Thank you in advance!

Viewing 4 replies - 1 through 4 (of 4 total)
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