Title: Database error in step one
Last modified: May 12, 2018

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# Database error in step one

 *  Resolved [jayhova4x4](https://wordpress.org/support/users/jayhova4x4/)
 * (@jayhova4x4)
 * [8 years ago](https://wordpress.org/support/topic/database-error-in-step-one/)
 * After uploading the 2 files to the www directory of my new GoDaddy hosted domain,
   I navigated to [http://www.example.com/installer.php](http://www.example.com/installer.php).
   After clicking next the app runs for a minute and then I get
 * Server Code: 500
    Status: Internal Server Error Response: Error establishing 
   a database connection
 * This is a fresh hosting account (Economy). I never get out of step one. I’m a
   total newbie here and have no clue how to make this work.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [8 years ago](https://wordpress.org/support/topic/database-error-in-step-one/#post-10273607)
 * Hey [@jayhova4x4](https://wordpress.org/support/users/jayhova4x4/),
 * What is the size of your archive.zip file? On GoDaddy economy, anything over 
   70MB can run it issues pretty easily. GoDaddy implements a high level of server
   throttling on their lower-end options…
 * Thanks~
 *  Thread Starter [jayhova4x4](https://wordpress.org/support/users/jayhova4x4/)
 * (@jayhova4x4)
 * [8 years ago](https://wordpress.org/support/topic/database-error-in-step-one/#post-10273687)
 * As it happens my zip file is 91 MB. Is there anything I can do to get this working?
   
   Thank you for your timely response
    -  This reply was modified 8 years ago by [jayhova4x4](https://wordpress.org/support/users/jayhova4x4/).
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [8 years ago](https://wordpress.org/support/topic/database-error-in-step-one/#post-10274380)
 * You might try a two-part install, it is a work-around for some of the budget 
   host limitations. Details of the process can be found here:
 *     – Two-Part Install
        – [https://snapcreek.com/duplicator/docs/quick-start#quick-060-q](https://snapcreek.com/duplicator/docs/quick-start#quick-060-q)
 *  [piccoli](https://wordpress.org/support/users/piccoli/)
 * (@piccoli)
 * [7 years, 12 months ago](https://wordpress.org/support/topic/database-error-in-step-one/#post-10296192)
 * I try make first Step of migration apear this:
 * Scan Error
    Please try again! Server Status: 500 -Internal Server Error Error
   Message: Internal Server Error The server encountered an internal error or misconfiguration
   and was unable to complete your request.
 * Please contact the server administrator at [admin@rnaimports.com](https://wordpress.org/support/topic/database-error-in-step-one/admin@rnaimports.com?output_format=md)
   to inform them of the time this error occurred, and the actions you performed
   just before this error.
 * More information about this error may be available in the server error log.
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [7 years, 12 months ago](https://wordpress.org/support/topic/database-error-in-step-one/#post-10297557)
 * Hey [@piccoli](https://wordpress.org/support/users/piccoli/),
 * Thanks for the feedback! There are a few items in the FAQ that may provide a 
   solution to this issue, this one may get you going.
 *     – How do I handle “Internal Server 500” messages?
        – [https://snapcreek.com/duplicator/docs/faqs-tech/#faq-trouble-030-q](https://snapcreek.com/duplicator/docs/faqs-tech/#faq-trouble-030-q)
 * Hope this helps~

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Database error in step one’ is closed to new replies.

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## Tags

 * [problem](https://wordpress.org/support/topic-tag/problem/)
 * [step](https://wordpress.org/support/topic-tag/step/)

 * 5 replies
 * 3 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [7 years, 12 months ago](https://wordpress.org/support/topic/database-error-in-step-one/#post-10297557)
 * Status: resolved