Data theft and Privacy risk.

Thanks for taking the time to share this detailed review — we appreciate the focus on privacy and transparency.

You’re absolutely right that loading functionality via external scripts raises important questions around data handling and control, and we take those concerns seriously.

How our plugin works
Our plugin uses a SaaS-based delivery model, which means certain assets (such as JavaScript) are loaded from our servers. This approach is common among modern popup and marketing tools, including platforms like OptinMonster, because it allows us to provide:

• Faster updates and security patches without requiring manual plugin updates
• Improved performance via global content delivery
• Advanced targeting and behavioral features that are difficult to achieve purely locally

Data and privacy
We want to clarify that:

• We do not collect personally identifiable information (PII)
• We do not expose WordPress user IDs to our systems
• Any data processing is limited to what is necessary to deliver popup functionality and analytics configured by the user
• Site owners remain in control of whether and how tracking or analytics features are used

Reliability and control
Our infrastructure is designed for high availability, and we’ve been operating this service reliably for over 5 years without incidents of the type described. That said, we understand the importance of control, and we continuously work on improving transparency and configuration options for site owners.

We appreciate feedback like this because it helps us improve both the product and how we communicate about it. If you have specific concerns or would like more technical details, we’re happy to discuss them.