Title: Data security using your servers for live chat
Last modified: April 21, 2020

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# Data security using your servers for live chat

 *  Resolved [gemmalcurran](https://wordpress.org/support/users/gemmalcurran/)
 * (@gemmalcurran)
 * [6 years ago](https://wordpress.org/support/topic/data-security-using-your-servers-for-live-chat/)
 * I’m thinking of using this plugin on a website and ideally would use your servers
   but am concerned about the data security. If I use the chat function, what do
   you do with any data generated? Are my client’s details secure?
 * Presumably, if I store it on my server the data is secure and the plugin doesn’t
   report data back to you?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * (@wordpress3cx)
 * [6 years ago](https://wordpress.org/support/topic/data-security-using-your-servers-for-live-chat/#post-12706891)
 * Hello [@gemmalcurran](https://wordpress.org/support/users/gemmalcurran/), we 
   perfectly understand your concern.
    Chat data is sent to our chat servers for
   the purpose of communication only. Chat servers are websocket based messages 
   forwarders with added security and authentication. No data is stored there, no
   processing/mining is done. There is no database at all in these servers. Mining/
   profiling chat session is not our business and it will never be. Chat data is
   stored on your wordpress server only, together with all your customers data.
 * Our chat servers are faster because they rely on websockets. Your wordpress host
   generically cannot work with websockets, so it must rely on polling http requests,
   that’s why it’s slower and more resources consuming. This is the reason why we’re
   providing (for free) chat servers: to improve user experience and offer more 
   features with less resources needed on your wordpress server.
 *  Thread Starter [gemmalcurran](https://wordpress.org/support/users/gemmalcurran/)
 * (@gemmalcurran)
 * [6 years ago](https://wordpress.org/support/topic/data-security-using-your-servers-for-live-chat/#post-12714077)
 * Thank you, that’s exactly what I needed to know!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Data security using your servers for live chat’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [gemmalcurran](https://wordpress.org/support/users/gemmalcurran/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/data-security-using-your-servers-for-live-chat/#post-12714077)
 * Status: resolved