Data Not Saving

  • Resolved aaronhilson

    (@elaraweb)


    4 months, 1 week ago

    Hi,

    After a few hours of debugging we have found that when Astra Pro 4.8.12 is activated none of the data inputted in the forms by the user is saved after placing an order. Rolling back to Astra Pro 4.8.11 fixes it the issue. Not sure if it’s Astra’s problem but thought I’d give you a heads up.

    Thanks

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Vivek Acowebs

    (@viveke)

    4 months, 1 week ago

    Kindly share the product page link of the site with the specific issue so we can review.

    Thread Starter aaronhilson

    (@elaraweb)

    4 months, 1 week ago

    I’ve already found and solved the issue, I was just giving you a heads up. The product page link won’t help.

    Plugin Support Vivek Acowebs

    (@viveke)

    4 months, 1 week ago

    We have tested the specific version on our local end and did not encounter any issues with user-submitted data saving after the order.
    Please check if any errors are occurring during the order process on your end with the specific version.

    Thread Starter aaronhilson

    (@elaraweb)

    4 months, 1 week ago

    You tested this on Astra Pro 4.8.12?

    Killian Santos

    (@killiansantos)

    4 months, 1 week ago

    Hello @elaraweb & @viveke

    I am experiencing the same issue with version 4.8.12 (Pro) of Astra (it was working previously).

    I have a page with a required field, but even when it’s filled in, the product cannot be added to the cart. Here is the page: https://artikdo.com/produit/boule-noel-personnalisee/

    Plugin Support Vivek Acowebs

    (@viveke)

    4 months, 1 week ago

    We have tested with Astra Pro version 4.8.12 and did not encounter any issues.
    We would like to investigate this further for you.
    To ensure we can troubleshoot effectively, we kindly request you to visit our website and initiate a live chat with us directly on our website.

    Killian Santos

    (@killiansantos)

    4 months, 1 week ago

    Hi @viveke, Thank you. I just started the chat.

    Killian Santos

    (@killiansantos)

    4 months, 1 week ago

    After communicating with support, the issue is resolved! To fix the encountered issue, they enabled the “Enable ajax add to cart in product detail page” option in the Product Addons settings (Product Addons > Settings > Other settings).

Viewing 8 replies - 1 through 8 (of 8 total)
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