Title: Data not recorded
Last modified: November 23, 2016

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# Data not recorded

 *  [432chamberorchestra](https://wordpress.org/support/users/432chamberorchestra/)
 * (@432chamberorchestra)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/data-not-recorded/)
 * Dear Sir/MAdam,
 * I have used torro form for conducting a survey on my WordPress. However a lot
   of data has not been recorded. Some people say that they have sent the data and
   there were no error messages but I cannot find it in the results. Otehr people
   report error message :
 * Mac running El Capitan version 10.11.6 Fatal error: Uncaught exception ‘phpmailerException’
   with message ‘Invalid address: ‘ in /home/hzorche/public_html/432project.432hz-
   orchestra.com/wp-includes/class-phpmailer.php:946 Stack trace: #0 /home/hzorche/
   public_html/432project.432hz-orchestra.com/wp-includes/pluggable.php(352): PHPMailer-
   >setFrom(”, ”, false) #1 /home/hzorche/public_html/432project.432hz-orchestra.
   com/wp-content/plugins/torro-forms/components/actions/base-actions/email-notifications.
   php(133): wp_mail(”, ”, ”, Array) #2 /home/hzorche/public_html/432project.432hz-
   orchestra.com/wp-content/plugins/torro-forms/components/actions/form-process-
   extension.php(40): Torro_Email_Notifications->handle(593, 16, Array) #3 [internal
   function]: Torro_Form_Actions_FormProcessExtension::action(593, 16, Array) #4/
   home/hzorche/public_html/432project.432hz-orchestra.com/wp-includes/plugin.php(
   524): call_user_func_array(Array, Array) #5 /home/hzorche/public_html/432project.
   432hz-orchestra.com/wp-content/plugins/torro-forms/core/form-controller.php(450):
   do_action( in /home/hzorche/public_html/432project.432hz-orchestra.com/wp-includes/
   class-phpmailer.php on line 946
 * However I cannot understand what to do in order to get al the results recorded
   into the survey.
 * The survey is here:
    [http://432project.432hz-orchestra.com/en/blog/category/survey/](http://432project.432hz-orchestra.com/en/blog/category/survey/)
 * Thank you in advance!
 * Ivan K. Yanakeiv

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Sven Wagener](https://wordpress.org/support/users/mahype/)
 * (@mahype)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/data-not-recorded/#post-8477488)
 * Hi Ivan,
 * I am really sorry for that! We are investigating the same error of annother user
   at the moment.
 * Do you have used more than one page?
 * Greetings,
 * Sven
 *  Thread Starter [432chamberorchestra](https://wordpress.org/support/users/432chamberorchestra/)
 * (@432chamberorchestra)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/data-not-recorded/#post-8477617)
 * Dear Seven,
 * thank you fro answering me.
 * I had the survey made in two versions. Initially it had 5 pages and then the 
   results only of either the last page or the last 2 pages were recorded. After
   finding this problem I remade the survay and put all the questions on one single
   page with 22 questions.
 * Now I either receive all the answers or do not receive the answers. There are
   even some examplese when receive three similar inputs form users with the same
   answers.
 * The quoted error was from the one-page version.
 * I thought the problem may be coming from mobile devices, but people who have 
   made the survey on laptop computers also report to me that they have sent their
   answers but I am not receiving them.
 * Thank you once again for your support.
 * Ivan K. Yanakiev
 *  Thread Starter [432chamberorchestra](https://wordpress.org/support/users/432chamberorchestra/)
 * (@432chamberorchestra)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/data-not-recorded/#post-8783073)
 * Any updates on my question?

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Data not recorded’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [432chamberorchestra](https://wordpress.org/support/users/432chamberorchestra/)
 * Last activity: [9 years, 6 months ago](https://wordpress.org/support/topic/data-not-recorded/#post-8783073)
 * Status: not resolved