Title: Data not loading – Error Last modified: May 18, 2021 --- # Data not loading – Error * Resolved [huubv](https://wordpress.org/support/users/huubv/) * (@huubv) * [4 years, 10 months ago](https://wordpress.org/support/topic/data-not-loading-error/) * Hi, * My data doesn’t load in the Woocommerce Plugin. If I navigate to WOOCOMMERCE – HOME I get the error ‘There’s been an error retrieving your data. Try again later‘( translated Dutch-English). No data at ‘orders’ or ‘stock’ is visible. * If I navigate to WOOCOMMERCE – CUSTOMERS I get the same error. * Anyone have any suggestions? * Thanks, Huub (sorry for reposting, my other thread had too many off-topic questions) * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdata-not-loading-error%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [Ross V. a11n](https://wordpress.org/support/users/rossviviano/) * (@rossviviano) * Automattic Happiness Engineer * [4 years, 10 months ago](https://wordpress.org/support/topic/data-not-loading-error/#post-14453006) * Hi there, * Well, that’s odd! Are you able to copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce— > Status. * Looking forward to hearing from you! * Ross * Thread Starter [huubv](https://wordpress.org/support/users/huubv/) * (@huubv) * [4 years, 10 months ago](https://wordpress.org/support/topic/data-not-loading-error/#post-14454343) * Hi Ross, * System status: * ``` ### WordPress Environment ### WordPress address (URL): https://trixbasic.nl Site address (URL): https://trixbasic.nl WC Version: 5.3.0 REST API Version: ✔ 5.3.0 WC Blocks Version: ✔ 4.9.1 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 2.2.6 Log Directory Writable: ✔ WP Version: 5.7.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: nl_NL External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.18 PHP Post Max Size: 16 MB PHP Time Limit: 600 PHP Max Input Vars: 1000 cURL Version: 7.29.0 NSS/3.53.1 SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.10-MariaDB Max Upload Size: 16 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.3.0 WC Database Prefix: wp_ Totale databasegrootte: 74.47MB Database datagrootte: 61.53MB Database index grootte: 12.94MB wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.17MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.17MB + Index: 0.16MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 1.28MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 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Engine InnoDB wp_usermeta: Data: 1.52MB + Index: 0.59MB + Engine InnoDB wp_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.14MB + Index: 0.16MB + Engine InnoDB wp_wc_order_stats: Data: 0.11MB + Index: 0.08MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wp_quiz_play_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_indexable: Data: 0.45MB + Index: 0.38MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.09MB + Index: 0.06MB + Engine InnoDB wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 334 customize_changeset: 5 gfw_report: 23 nav_menu_item: 19 oembed_cache: 1 page: 26 post: 25 product: 9 product_variation: 17 revision: 1753 shop_coupon: 5 shop_order: 1015 shop_order_refund: 10 wpcf7_contact_form: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (20) ### Contact Form 7: door Takayuki Miyoshi – 5.4.1 Imagify: door WP Media – 1.9.14 Salient WPBakery Page Builder: door Michael M - WPBakery.com | Modified by ThemeNectar – 6.6.0 Kadence WooCommerce Email Designer: door Kadence WP – 1.4.7 Mollie-betalingen voor WooCommerce: door Mollie – 6.3.0 Post Types Order: door Nsp Code – 1.9.5.6 Really Simple SSL: door Really Simple Plugins – 4.0.15 Salient Core: door ThemeNectar – 1.8.2 Salient Portfolio: door ThemeNectar – 1.7 Salient Shortcodes: door ThemeNectar – 1.5 Salient Widgets: door ThemeNectar – 1.2 Sassy Social Share: door Team Heateor – 3.3.20 WooCommerce Side Cart: door XootiX – 2.1 User Role Editor: door Vladimir Garagulya – 4.59.1 W3 Total Cache: door BoldGrid – 2.1.2 Checkout Field Editor for WooCommerce: door ThemeHigh – 1.4.8 WooCommerce Parcel Pro: door Parcel Pro – 1.5.32 WooCommerce PDF Invoices & Packing Slips: door Ewout Fernhout – 2.8.3 WooCommerce Shipping & Tax: door WooCommerce – 1.25.12 WooCommerce: door Automattic – 5.3.0 ### Inactive Plugins (2) ### Autoptimize: door Frank Goossens (futtta) – 2.8.3 Insert Headers and Footers: door WPBeginner – 1.6.0 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php db.php: db.php ### Settings ### API Enabled: ✔ Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Winkelbasis: ❌ Pagina niet ingesteld Winkelmand: #21 - /winkelmand/ Afrekenen: #22 - /afrekenen/ Mijn account: #23 - /mijn-account/ Algemene voorwaarden: #259 - /algemene-voorwaarden/ ### Theme ### Name: Salient Version: 13.0.5 Author URL: https://themeforest.net/user/themenectar Child Theme: ❌ – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt raden we het gebruik van een child thema aan. Zie: Hoe maak je een child thema WooCommerce Support: ✔ ### Templates ### Overrides: salient/woocommerce/cart/mini-cart.php salient/woocommerce/checkout/form-checkout.php salient/woocommerce/checkout/review-order.php salient/woocommerce/checkout/terms.php salient/woocommerce/content-product.php salient/woocommerce/content-single-product.php salient/woocommerce/loop/add-to-cart.php salient/woocommerce/loop/loop-start.php salient/woocommerce/myaccount/form-login.php salient/woocommerce/single-product/product-image.php salient/woocommerce/single-product/rating.php salient/woocommerce/single-product/tabs/description.php salient/woocommerce/single-product/tabs/tabs.php salient/woocommerce/single-product/title.php salient/woocommerce/single-product-reviews.php ### Action Scheduler ### Afgerond: 543 Oldest: 2021-04-17 21:06:59 +0000 Newest: 2021-05-18 17:34:15 +0000 ### Status report information ### Generated at: 2021-05-18 18:35:38 +01:00 ``` * Thanks, Huub * Thread Starter [huubv](https://wordpress.org/support/users/huubv/) * (@huubv) * [4 years, 10 months ago](https://wordpress.org/support/topic/data-not-loading-error/#post-14466256) * Hi all, * Problem solved. * Solution: W3 total cache settings were wrong or damaged in the .htaccess file. Chances are this happened during server migration. I have renewed the .htaccess file and deactivated W3 total cache. I’m not sure which settings in the W3 total cache plugin have caused the damage, but I’m done with this plugin! Deactivate and delete – byebye! * You can close the thread now. * All the best, * Huub * Plugin Support [Ross V. a11n](https://wordpress.org/support/users/rossviviano/) * (@rossviviano) * Automattic Happiness Engineer * [4 years, 10 months ago](https://wordpress.org/support/topic/data-not-loading-error/#post-14467056) * Hi Huub, * Thanks for the update, and I’m really glad you found the culprit! Feel free to open up a new thread if you run into anything else 🙂 * Best, * Ross Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Data not loading – Error’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 4 replies * 2 participants * Last reply from: [Ross V. a11n](https://wordpress.org/support/users/rossviviano/) * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/data-not-loading-error/#post-14467056) * Status: resolved