Support » Plugin: Forminator - Contact Form, Payment Form & Custom Form Builder » Data does not reach the destination email

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @antoniocarloslima

    Can you install a plugin like https://wordpress.org/plugins/email-log/, use the contact form once more and check for any errors?

    Also, can you try to test built-in WP emails, like if you try to reset your password?

    Warm regards,
    Dimitris

    Thread Starter antoniocarloslima

    (@antoniocarloslima)

    I installed the Email Log plugin. I don’t know how to use this lugin and I don’t know how to check for problems. It seems all normal. He presented the message I sent, as if receiving in the email.

    I still have the problem of not receiving emails with messages sent by the form.

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @antoniocarloslima

    I hope you’re doing well and I’m sorry for the late response on this.

    Email Log plugin should let you know if the email was actually sent from your server. If it did send out but never reached your email inbox, it should be a matter of the email provider of that address.

    Can you try with an alternative address? Like a Gmail for example?

    What’s the email provider of the email address that you’re currently testing?

    Please advise!

    Thank you,
    Dimitris

    Plugin Support Pawel – WPMU DEV Support

    (@wpmudev-support9)

    Hello @antoniocarloslima,

    I trust you’re doing well!

    We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.

    Have a good day!

    Cheers,
    Nastia

    Thread Starter antoniocarloslima

    (@antoniocarloslima)

    @wpmudev-support9 Sorry, I was trying other solutions. Unfortunately, nothing solved the problem. Could you please contact me to help me with this in particular? I do not know what else to do!
    antoniocarloslimase @ gmail.com

    Thread Starter antoniocarloslima

    (@antoniocarloslima)

    I set up the site with WordPress and in it I set up two forms with the Forminator plugin.

    Everything seems to be fine, however, the messages sent by the forms do not reach the destination email.

    The destination email is OK, and it receives and sends messages normally.

    Only messages sent by forms do not arrive in the destination email.

    Information appears that the message has been sent, but it does not reach its destination.

    I also installed the Contact Form 7 plugin and the same problem happens.

    I already uninstalled and reinstalled the form plugins, but nothing changes.

    I can not understand what is happening. Could someone please help me?

    Website URL: https://jhacontabil.com.br/

    Thread Starter antoniocarloslima

    (@antoniocarloslima)

    I changed the receiving email in the form to a personal gmail. The message did not arrive. That is, it seems that the problem is not in the receiving email but in the sending, although the sending success message is presented by the form.

    Thread Starter antoniocarloslima

    (@antoniocarloslima)

    And this happens with both Contact Form 7 and Forminator

    Andy

    (@andywpmudev)

    @antoniocarloslima just to chime in here (I work at WPMU DEV) – have you checked that your server has a mail server installed to send those emails? It sounds like your WordPress installation isn’t sending emails because it isn’t set up to.

    Follow this tutorial and see if you can debug this a bit further: https://kinsta.com/knowledgebase/wordpress-not-sending-emails/ and if it’s not, you could install an SMTP plugin to send those emails for you – or contact your host to help you out.

    Hope this helps!
    Andy

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