Support » Plugin: Google Analytics » Data Dashboard Empty after update to 2.1.2

  • Hi, after updating to the newest version I don’t get any info propagating on the WP dashboard. I get info showing on the plug-in dashboard though. I have turned off and on the plug-in, and also have removed and reinstalled. any thoughts or suggestions would be appreciated. attached is a link to the screen shot showing error.

    Thank you kindly

    Screenshot

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi there @stear111,

    Thank you for reaching out and letting us know.
    We’re currently looking into this. Can you confirm if you’re not able to see in the dashboard view only? Additionally, can you please use our “Send Debug” button and leave in the description “Data Dashboard Empty after update to 2.1.2” so that we can try to replicate your end as well?

    Thank you and hope to help soon.

    I don’t know, perhaps there was a lag on my end but all seems to be working correctly at present time. I appreciate you getting back to me.

    Best Regards
    Stear

    Hi @stear111,

    Awesome to hear! Just for reference, do you mind sharing with me how long it might have taken to propagate?

    If you have any other questions feel free to let us know!

    Initially I’m not sure, I installed in the evening and then checked again two days later and it was working. when the button to retrieve info is clicked now it’s almost instant. I don’t know what the error was on the initial (as seen in image above) but perhaps it takes time for google to talk to the program?

    Dont know if that helps, but I appreciate the follow through.

    Hi @stear111,

    Sounds good, we’re investigating into if there’s a certain delay for a set of users. We really appreciate your feedback and hope that this doesn’t cause an issue for anyone else!

    If you have any other questions, please let us know.
    Have a great day!

Viewing 5 replies - 1 through 5 (of 5 total)
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