Support » Plugin: WooCommerce » Dashboard widget gone even after 5.7.1 update

  • Resolved M.E.

    (@amandabandb)


    Even after the 5.7.1 update, my WC dashboard widget is still stuck with the “WC Setup” widget box. I don’t have any options at all and don’t see a way to bring back the old order status widget.

    https://snipboard.io/keVICE.jpg

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author royho

    (@royho)

    Hi there @amandabandb – Try going to WooCommerce->Home and on that empty widget box top right click on the 3 dots and click on “hide”. Then go back to your main Dashboard and see if that fixed the issue.

    Thread Starter M.E.

    (@amandabandb)

    I don’t have a “WooCommerce->Home” option that I can see. When I click on WooCommerce, it takes me directly to the Orders dashboard. The only options I have are

      Orders
      Coupons
      Reports
      Settings
      Status
      My Subscriptions
    Thread Starter M.E.

    (@amandabandb)

    AH – this was affected by another plugin. I was able to get to the home area and fixed the issue using your directions – thanks!

    It now has an inaccurate display though, saying I have $0 in orders this month. Is there a way to fix that?

    • This reply was modified 7 months, 3 weeks ago by M.E..
    Plugin Author royho

    (@royho)

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce → Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter M.E.

    (@amandabandb)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://barleyandbirch.com
    Site address (URL): https://barleyandbirch.com
    WC Version: 5.7.1
    REST API Version: ✔ 5.7.1
    WC Blocks Version: ✔ 5.7.2
    Action Scheduler Version: ✔ 3.2.1
    WC Admin Version: ✔ 2.6.5
    Log Directory Writable: ✔
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.23
    PHP Post Max Size: 256 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 4000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.26
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.7.1
    WC Database Prefix: barleya2_
    Total Database Size: 134.44MB
    Database Data Size: 99.67MB
    Database Index Size: 34.77MB
    barleya2_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    barleya2_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    barleya2_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    barleya2_woocommerce_downloadable_product_permissions: Data: 1.52MB + Index: 1.20MB + Engine InnoDB
    barleya2_woocommerce_order_items: Data: 1.52MB + Index: 0.17MB + Engine InnoDB
    barleya2_woocommerce_order_itemmeta: Data: 5.52MB + Index: 5.03MB + Engine InnoDB
    barleya2_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    barleya2_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    barleya2_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    barleya2_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    barleya2_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    barleya2_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    barleya2_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    barleya2_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    barleya2_actionscheduler_actions: Data: 0.06MB + Index: 0.13MB + Engine InnoDB
    barleya2_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    barleya2_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    barleya2_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    barleya2_as3cf_items: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
    barleya2_commentmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    barleya2_comments: Data: 2.52MB + Index: 1.08MB + Engine InnoDB
    barleya2_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    barleya2_mailerlite_checkouts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    barleya2_mailerlite_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    barleya2_ml_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    barleya2_options: Data: 12.44MB + Index: 0.56MB + Engine InnoDB
    barleya2_postmeta: Data: 48.58MB + Index: 19.06MB + Engine InnoDB
    barleya2_posts: Data: 11.52MB + Index: 2.92MB + Engine InnoDB
    barleya2_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    barleya2_redirection_404: Data: 1.02MB + Index: 0.17MB + Engine InnoDB
    barleya2_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    barleya2_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    barleya2_redirection_logs: Data: 0.19MB + Index: 0.05MB + Engine InnoDB
    barleya2_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    barleya2_socialsnap_stats: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    barleya2_sp_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    barleya2_term_relationships: Data: 0.28MB + Index: 0.16MB + Engine InnoDB
    barleya2_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    barleya2_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    barleya2_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    barleya2_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    barleya2_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    barleya2_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    barleya2_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    barleya2_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    barleya2_wc_customer_lookup: Data: 0.39MB + Index: 0.25MB + Engine InnoDB
    barleya2_wc_download_log: Data: 1.52MB + Index: 0.44MB + Engine InnoDB
    barleya2_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    barleya2_wc_order_product_lookup: Data: 1.52MB + Index: 0.45MB + Engine InnoDB
    barleya2_wc_order_stats: Data: 0.47MB + Index: 0.33MB + Engine InnoDB
    barleya2_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    barleya2_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    barleya2_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    barleya2_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    barleya2_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    barleya2_yoast_indexable: Data: 5.52MB + Index: 0.91MB + Engine InnoDB
    barleya2_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
    barleya2_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    barleya2_yoast_primary_term: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    barleya2_yoast_seo_links: Data: 2.36MB + Index: 0.70MB + Engine InnoDB
    barleya2_yoast_seo_meta: Data: 0.41MB + Index: 0.00MB + Engine InnoDB
    sib_model_contact: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    amn_exact-metrics: 1
    attachment: 3666
    basel_sidebar: 2
    basel_size_guide: 1
    cms_block: 5
    ct_content_block: 2
    custom_css: 5
    customize_changeset: 3
    dlm_download: 9
    dlm_download_version: 66
    easy-opt-ins: 1
    frm_form_actions: 2
    frm_styles: 1
    gift_card: 4
    ig_campaign: 1
    ig_message: 6
    jetpack_migration: 2
    mc4wp-form: 3
    mec_calendars: 11
    mec-events: 1
    nav_menu_item: 57
    oembed_cache: 86
    opanda-item: 4
    page: 20
    post: 258
    product: 102
    product_variation: 68
    rainmaker_form: 1
    revision: 170
    shop_coupon: 3
    shop_order: 6807
    shop_order_refund: 21
    shopp_product: 295
    vc_grid_item: 3
    wp_block: 8
    wpgform: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (23) ###
    
    WP Offload Media: by Delicious Brains – 2.5.6
    WP Offload Media Tweaks: by Delicious Brains – 0.4.1
    Antispam Bee: by pluginkollektiv – 2.10.0
    Blocksy Companion (Premium): by CreativeThemes – 1.8.9
    Cloudflare: by Cloudflare
    Inc. – 4.5.1
    
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
    GAinWP Google Analytics Integration for WordPress: by IntelligenceWP – 5.4.6
    Kadence WooCommerce Email Designer: by Kadence WP – 1.4.8
    Redirection: by John Godley – 5.1.3
    Social Snap: by Social Snap – 1.1.16
    Stackable - Gutenberg Blocks (Premium): by Gambit Technologies
    Inc – 2.17.5
    
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.16.61.25
    
    WooCommerce - MailerLite: by MailerLite – 1.5.7
    WooCommerce Stripe Gateway: by WooCommerce – 5.5.0
    WooCommerce My Account Widget: by PEP – 0.6.6
    WooCommerce Name Your Price: by Kathy Darling – 3.3.2
    WooCommerce PayPal Payments: by WooCommerce – 1.5.1
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.18
    WooCommerce: by Automattic – 5.7.1
    Yoast SEO: by Team Yoast – 17.2
    WP Fastest Cache Premium: by Emre Vona – 1.6.1
    WP Fastest Cache: by Emre Vona – 0.9.4
    WP Rollback: by Impress.org – 1.7.1
    
    ### Inactive Plugins (1) ###
    
    Disable WooCommerce Bloat: by ospiotr – 2.5.3
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #9 - /shop/
    Cart: #10 - /shop/cart/
    Checkout: #11 - /shop/checkout/
    My account: ❌ Page does not contain the [woocommerce_my_account] shortcode.
    Terms and conditions: #4265 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Blocksy
    Version: 1.8.6
    Author URL: https://creativethemes.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: blocksy/woocommerce/cart/cart.php
    blocksy/woocommerce/cart/mini-cart.php
    blocksy/woocommerce/checkout/form-checkout.php
    blocksy/woocommerce/content-widget-product.php
    blocksy/woocommerce/content-widget-reviews.php
    blocksy/woocommerce/myaccount/my-account.php
    blocksy/woocommerce/product-searchform.php
    blocksy/woocommerce/single-product/tabs/tabs.php
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: Yes
    Shop country code: US
    PayPal card processing available in country: Yes
    Pay Later messaging available in country: Yes
    Vault enabled: Yes
    
    ### Action Scheduler ###
    
    Complete: 25
    Oldest: 2021-08-24 15:29:13 -0500
    Newest: 2021-09-24 09:42:09 -0500
    
    Failed: 32
    Oldest: 2019-09-16 08:27:52 -0500
    Newest: 2020-03-23 09:33:16 -0500
    
    Pending: 2
    Oldest: 2021-09-29 21:33:45 -0500
    Newest: 2021-09-29 21:33:45 -0500
    
    ### Name Your Price ###
    
    Version: 
    Template overrides: –
    
    ### Status report information ###
    
    Generated at: 2021-09-24 09:51:23 -05:00
    
    Plugin Author royho

    (@royho)

    If you go to Analytics->Overview do you see your sales?

    Thread Starter M.E.

    (@amandabandb)

    I see last year’s sales, but not this year’s. If I go to the old “Reports” I see them there.

    Thread Starter M.E.

    (@amandabandb)

    Oh I think I may have figured out the issue. I had to go to Analytics->Settings and import historical data. Dashboard widget fixed! Thanks for your help

    Plugin Author royho

    (@royho)

    Can you please try going to WooCommerce->Status->Tools scroll down to “Clear Analytics Cache” and click on the “Clear” button next to it on the right. Then load the Analytics->Overview page again and see if that clear things up.

    Plugin Author royho

    (@royho)

    Ok thanks for figuring that out. This leads me to think you had a plugin that blocked Analytics to begin with and hence didn’t track your orders.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Dashboard widget gone even after 5.7.1 update’ is closed to new replies.