Support » Plugin: WP-Live Chat by 3CX » Dashboard visitors not being removed when they leave

  • Resolved Espi

    (@josheprovoedu)


    using base version 7.1.05, Pro version 7.0.06.

    We are trying to get this plugin figured out so we can deploy it site wide very soon.

    The issue we are having currently is that on dashboard screen Live Chat >> Live Chat. It will add visitors to that list but never remove them when they leave. Sometimes visitors do not get added at all.

    When we reload the page all the visitors come back, but sometimes a message will breifly appear saying “Connection Error (Uncaught) – Retrying in 5 seconds…” related to file in wp-live-chat-support/js/wplc_u_admin.js:174:27

    if there is any other information I can provide to help please let me know.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jarryd

    (@jarryd-long)

    Hi Josh

    Thank you for getting in touch with us.

    Unfortunately these forums only support the Basic version of our plugin. Please get in touch with us on https://wp-livechat.com/contact-us so that we can sort this out for you ASAP?

    My apologies for any inconvenience caused by this.

    Espi

    (@josheprovoedu)

    Thank you for the quick response.

    I’ve submitted this ticket through the contact form you linked.

    Jarryd

    (@jarryd-long)

    Thanks so much Josh.

    I’ve received and responded to your request 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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